Front Desk Agent

[{{ $ctrl._job.status.name | translate}}] Front Desk Agent
Hyatt Regency Lexington

Posted

Job description

Description

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.  Accommodate special requests when possible.  
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc.  Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.

Requirements

See description

Job type
Full-time
Location
Lexington, KY, United States
Department
Front Office reception
Starting in
As soon as possible

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