Front Office Supervisor

[{{ $ctrl._job.status.name | translate}}] Front Office Supervisor
Hyatt Regency Lexington

Posted

Job description

Description

Hyatt Regency Lexington is seeking an experienced professional Front Office Supervisor!

The Front Desk Supervisor is responsible for daily supervision of the Front Desk staff, quality service, guest satisfaction and safety.  Supervises check-ins, check-outs, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Supervises the processing of guest bills and collection of payments in compliance with cash handling, credit card processing and accounting policies and procedures.  

Responsibilities include:

  • Supervise the Front Desk staff.  Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.  Evaluate the staff’s job performance and coach and counsel as necessary.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.  Ensure staff compliance with internal controls, policies, procedures, standards and regulations.  Insist on a work environment that is free from harassment.
  • Supervise and process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.  Accommodate special requests when possible.  
  • Supervise and process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc.  Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.

Requirements are:

  • At least 2 or more years of experience in similar size property
  • Consistent professional dress, leadership with effective listening and communication skills

Requirements

See description

Job type
Full-time
Location
Lexington, KY, United States
Department
Front Office reception
Starting in
As soon as possible

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