Housekeeping Office Coordinator
About the job
Description
We are currently looking for an ambitious Office Coordinator to join our Housekeeping team based at the Hyatt Regency London - The Churchill.
Hyatt Regency London - The Churchill is an international 5* hotel nestled on the picturesque gardens of Portman Square, just 100 meters north of Marble Arch and Oxford Street.
The Housekeeping Office Coordinator is accountable for obtaining guest information that allows employees to create and deliver personalised experiences throughout the guests’ stay. Some of the key processes include but are not limited to:
- Receive all incoming calls and respond
accordingly
- Allocate room and task lists to team
members
- Ensure keys are issued in line with
security procedures
- Log and store all lost property after
each shift; send lost property to guests in line with procedures
- Manage guest requests and enquiries
immediately
- Ensure all relevant guest information
is communicated to Housekeepers
- Report all necessary maintenance daily
and log all jobs
- Liaise with Reception and Guest Services
to ensure all information is communicated efficiently and promptly
- Ensure that communication has been clear
and consistent to all shifts
- Handle emergencies if and when they
occur in the department
- Carry out any other reasonable task set by the Executive Housekeeper
Qualifications
The ideal candidate for this role is able to work under pressure and convinces with strong communication skills.
Great attention to detail and problem solving skills are required.
- Department: Room Division Management Administration
About you
- Language required: English.
The company
Hyatt Regency London - The Churchill provides a wide range of luxury services guaranteed to satisfy the needs of the most discerning guests. The fully equipped Business Centre provides business travellers with a comprehensive range of services. The hotel also arranges limousine service, valet service, currency exchange and dry cleaning / laundry services.
Housekeeping Office Coordinator
Marylebone, London, United Kingdom
Full-time, Indefinite
Start Date:
Latest start date: