Housekeeping Office Coordinator
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Housekeeping Office Coordinator

About the job

Description
We are currently looking for an ambitious Office Coordinator to join our Housekeeping team based at the Hyatt Regency London - The Churchill. 


Hyatt Regency London - The Churchill is an international 5* hotel nestled on the picturesque gardens of Portman Square, just 100 meters north of Marble Arch and Oxford Street.

The Housekeeping Office Coordinator is accountable for obtaining guest information that allows employees to create and deliver personalised experiences throughout the guests’ stay. Some of the key processes include but are not limited to:

  • Receive all incoming calls and respond accordingly

  • Allocate room and task lists to team members

  • Ensure keys are issued in line with security procedures

  • Log and store all lost property after each shift; send lost property to guests in line with procedures

  • Manage guest requests and enquiries immediately

  • Ensure all relevant guest information is communicated to Housekeepers

  • Report all necessary maintenance daily and log all jobs

  • Liaise with Reception and Guest Services to ensure all information is communicated efficiently and promptly

  • Ensure that communication has been clear and consistent to all shifts

  • Handle emergencies if and when they occur in the department

  • Carry out any other reasonable task set by the Executive Housekeeper




Qualifications
The ideal candidate for this role is able to work under pressure and convinces with strong communication skills. 
Great attention to detail and problem solving skills are required. 

Previous experience in a 5* hotel / luxury environment is desired, but not a must. 

About you

See description
  • Language required: English.

The company

Hyatt Regency London - The Churchill provides a wide range of luxury services guaranteed to satisfy the needs of the most discerning guests. The fully equipped Business Centre provides business travellers with a comprehensive range of services. The hotel also arranges limousine service, valet service, currency exchange and dry cleaning / laundry services.

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Housekeeping Office Coordinator

Marylebone, London, United Kingdom

Full-time, Indefinite

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