Night Concierge

[{{ $ | translate}}] Night Concierge
Hyatt Regency London - The Churchill


Job description

*Hyatt Regency London - The Churchill is an international 5* hotel nestled on the picturesque gardens of Portman Square, just 100 meters north of Marble Arch and Oxford Street.


At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Hyatt Regency London – The Churchill our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

We are currently recruiting for an experienced Night Concierge to join our team. 

The Night Concierge is accountable for providing guests with all services and assistance connected with arrival, stay and departure from the hotel.
Key processes of this role include but are not limited to:

  • assisting with guest queries related to the Hotel and promotes Hotel Facilities efficiently
  • assisting with booking airline tickets and theatre, restaurant, car hire and tour reservations
  • maintaining a system to ensure incoming mail is distributed correctly
  • maintaining a system to ensure accurate and timely distribution of messages
  • ensuring up-to-date information is provided upon guests’ requests relating to tourism, events, transportation and restaurants
  • accountable for handling complaints with immediate action and thorough follow-up, referring to management when necessary
  • accountable for organizing courier dispatch of guest property and maintaining records of transactions
  • accountable to work with other teams to maximize guest satisfaction
  • responsible for ensuring Lobby is clean and tidy at all times
  • responsible for the allocation of hotel cars ensuring that the cars should be prioritised for all transfers


With your intuition and dedication to people, you are always striving to deliver a great service for guests. If you are a motivated and passionate Concierge who likes challenges and creating personal connections with guests, we would like to meet you.


Previous experience working in the same or similar role within a five star hotel environment is desired but not a must.


Hyatt offers a great range of benefits, including meals on duty and individual personal career development opportunities, to name but a few.


See description

Job type
Marylebone, London, United Kingdom
Starting in
As soon as possible

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