Bellperson

[{{ $ctrl._job.status.name | translate}}] Bellperson
Hyatt Regency Los Angeles International Airport

Posted

Job description

Description

Assists guests by providing transportation, carrying baggage and disseminating information to maximize guest satisfaction.


  • Assists incoming and outgoing guests carrying baggage to and from their rooms; explains features of room to guest ensuring that all equipment is functioning properly; gives location of ice and vending machines; reviews safety procedures.

  • Explains and promotes hotel facilities, outlets and services to guests as opportunities present themselves to increase guest satisfaction and maximize hotel revenues.

  • Responds to guest needs including delivery of guest mail/messages, Forget Something items and any other requests received from guests or Guest Services staff.

  • Transports guests to and from airport or other guest requested locations.

  • Provides guest with local directions in a courteous and accurate manner.

  • Ensures baggage is secured and tagged at guest request to store baggage.

  • Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken.Follows up to ensure guest satisfaction.

  • Provides a professional image at all times through appearance and dress.

  • Follows company policies and procedures.
    Note:  Other duties as assigned by supervisor or management

Education/Experience:   Basic reading and writing skills.  No experience necessary.

Skills:  Interpersonal skills.   

            Communication skills.

            Good Driver.

            Knowledge of city including local restaurants and attractions.

Working Conditions:

  •  Long hours sometimes required, including nights and weekends.

  • Heavy work-Exerting up to 75 pounds of force and /or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand for entire shift.
  • Ability to withstand variation in temperatures, both hot and cold.

Requirements

See description

Job type
Full-time
Location
Los Angeles, CA, United States
Department
Front Office reception
Starting in
As soon as possible

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