Assists guests by providing transportation, carrying baggage and disseminating information to maximize guest satisfaction.
Assists incoming and outgoing guests carrying baggage to and from their rooms; explains features of room to guest ensuring that all equipment is functioning properly; gives location of ice and vending machines; reviews safety procedures.
Explains and promotes hotel facilities, outlets and services to guests as opportunities present themselves to increase guest satisfaction and maximize hotel revenues.
Responds to guest needs including delivery of guest mail/messages, Forget Something items and any other requests received from guests or Guest Services staff.
Transports guests to and from airport or other guest requested locations.
Provides guest with local directions in a courteous and accurate manner.
Ensures baggage is secured and tagged at guest request to store baggage.
Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken.Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Education/Experience: Basic reading and writing skills. No experience necessary.
Skills: Interpersonal skills.
Knowledge of city including local restaurants and attractions.
- Long hours sometimes required, including nights and weekends.
Heavy work-Exerting up to 75 pounds of force and /or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand for entire shift.
- Ability to withstand variation in temperatures, both hot and cold.
- Job type
- Fulltime job
- Los Angeles, CA, United States
- Front Office reception
- Starting in
- As soon as possible