Director of Revenue Management

[{{ $ctrl._job.status.name | translate}}] Director of Revenue Management
Hyatt Regency Los Angeles International Airport

Posted

Job description

Description

Scope of Position:

The Revenue Manager is responsible for maximizing room revenues through management of the hotel’s room inventory and for assisting in supervision of the day to day activities of the reservations/revenue Department. Supervises Reservation/Group Coordinator and works closely with the Sales team.

Education & Experience:

  • High School diploma or GED certification and/or experience in a hotel or a related field preferred.
  • Previous Department managerial experience preferred.
  • Strong Microsoft Office Suite skills and financial knowledge required.
  • Minimum of 3 years experience in hotel or similar industry customer service role, reservationist or similar
  •        Capacity.
  • Valid state driver’s license from applicable state and MVR in good standing.


Physical Demands:

  • Long hours sometimes required, including nights and weekends.
  • Light work -Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently and/or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to move quickly about the property to various departments.

 

Required Competencies

  • Must be able to convey information and ideas clearly, both oral and written.
  • Must work well in stressful, high-pressure situations.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
  • Must be able to prioritize departmental functions to meet due dates and deadlines.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

Responsibilities may include any and all of the following:

  • Approach all encounters with guests and team members in a friendly, service-oriented manner.
  • Regular attendance is required in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.
  • Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations.
  • Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
  • Responsibilities cont’d:
  • Coordinate the yield management process and daily manages the property management system.
  • Chair the daily revenue meeting and generate all reports needed for that meeting.
  • Monitor the pricing of competitors understand the dynamics of the local market and demand generators; present appropriate actions to Sales.
  • Monitor group blocks to determine rooms available for sale to transient customers.  Understand groups’ pick up history and effectively manage group cut off dates.
  • Review and approve all group proposals with the Director of Sales and/ or General Manager. Collaborate with the Director of Sales on group rates and ceilings and selective guidelines.
  • Effectively develop the hotel pricing and market mix strategy.
  • Responsible for daily walk-in rates and communication to staff of change in the daily pricing strategies.
  • Determine the hotel weekly and long range rooms’ forecasts.
  • Assists in the annual hotel budget development and ongoing results analysis.
  • Provide training to Reservations and Front Desk employees on up selling and negotiating techniques.
  • Implement and monitor revenue-based line-level staff incentive plans.
  • Manage and control Reservations department labor.
  • Communicate fluctuations in occupancy to operational departments for staffing adjustments and increase in efficiency.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.  Follow up to ensure guest satisfaction.
  • Aggressively recruit and staff department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
  • Conduct training classes regarding safety, security, department procedures and service guidelines.
  • Fulfill Manager on Duty shifts, if required.
  • Ensure hotel is in compliance with all federal, state and local laws, including EEOC and Wage Hour laws.
  • Attend and assist in preparation for daily and monthly Rooms meetings.
  • Update property specific reservations system with restriction changes on a daily basis.
  • Maintain accurate and detailed property history.
  • Review arrivals report and daily flash reports for accuracy.
  • Be competent in all property specific computer functions used by reservations.
  • Monitor the competitive set for occupancy and rate, and recommend changes based on findings.
  • Be knowledgeable on property information (outlets, hours of operations, etc.) and ensure that staff is well trained to communicate hotel information to callers.
  • Comply with property policies on billing, routing, house accounts, A/R accounts, PM accounts.
  • Control suites inventory and monitor room type requests.
  • Maintain rate integrity program.
  • Assist in preparing team members’ schedules according to business forecast, payroll budget guidelines and productivity requirements.
  • Ensure appropriate forecast are completed on a timely basis to standards.
  • Maintain a professional working relationship and promote open lines communication with managers, team members and other departments.
  • Assist in preparation of monthly revenue and occupancy forecasting.
  • Know hotel’s rate tower and rate quoting standards. Manage restrictions in accordance with the hotel’s rate tower.
  • Follow and enforce all Prism credit policies.
  • Be familiar with all corporate and brand specific programs such as airline mileage. Ensure that staff is knowledgeable in understanding and implementing corporate programs.

Monitor all VIP’s, special requests and guests.

  • Perform other duties as requested by management.
  • Attend meetings/training as required by management.

Requirements

See description

Job type
Full-time
Location
Los Angeles, CA, United States
Department
Sales & Marketing
Starting in
As soon as possible

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