Hyatt Regency Mumbai
Posted
Assistant Manager - Front Office
About the job
• Assists the Front Office
Management Team in efficiently managing the department according to the
established concept statement providing a courteous, professional, efficient
and flexible service at all times
• Ensures the strict control of room
keys.
• Liaises and organizes with
Housekeeping Department that the established cleaning schedules for VIP’s in -
house and arrivals are strictly adhered to.
• Coordinates all Repair and
Maintenance and reports maintenance job orders.
• Understands rate structure and
promotional rates available.
• Understands the sequence of duties
related to Royal Family visits. Accords
protocol with Royal Family visits.
• Responds to the results of the Brand
Standard Audit and ensures that the relevant changes are implemented.
• Ensures that Front Office
employees work in a supportive and flexible manner with other departments in
line with our purpose.
• Works closely with other management
personnel in a supportive and flexible manner, focusing on the overall success
of the hotel and the satisfaction of hotel guests.
• Ensures that all guest details are
entered correctly in accordance with the principles of clean data.
• Ensure that brand standards have
been implemented
• Respond to the results of the
Brand Standard Audit and ensure that the relevant changes are implemented.
• Works in a supportive and flexible
manner with other departments in line with our purpose.
• Support the hotels target for NPS
and customer service.
Ensure that the defined ISO standards are followed
while on duty
•
Ensures that all
Front Office employees deliver the brand promise and provide exceptional guest
service at all times.
•
Ensures that Front
Office employees provide excellent service to internal customers as
appropriate.
•
Personally greets
and checks-in VIP and Long Stay guests.
•
Ensures that all
Front Office employees are familiar with the hotel’s products and services,
current promotions, policies and other important information
•
Assists to implement
consistent guest recognition programmes and maintains a relevant guest history
database.
•
Handles all guest
and internal customer complaints and inquiries in a courteous and efficient
manner, following through to make sure problems are resolved satisfactorily.
•
Personally and
frequently verify that guests are receiving the best possible service during
check-in and check-out.
•
Spends time in Front
Office areas to ensure that the area is managed well by the respective team and
deliver the brand promise.
•
Maintains positive
guest and colleague interactions with good working relationships.
•
Ensures that guest
history records are accurately maintained and all repeat guests are
pre-registered.
Co-ordinates VIP movements with relevant Departments
as advised
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
- Department: Reception Front Office reception
Assistant Manager - Front Office
Full-time, Indefinite
Start Date:
Latest start date: