Assistant Manager - Front Office

[{{ $ctrl._job.status.name | translate}}] Assistant Manager - Front Office
Hyatt Regency Mumbai

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Job description

 •       Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
•       Ensures the strict control of room keys.
•       Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
•       Coordinates all Repair and Maintenance and reports maintenance job orders.
•       Understands rate structure and promotional rates available.
•       Understands the sequence of duties related to Royal Family visits.  Accords protocol with Royal Family visits.
•       Responds to the results of the Brand Standard Audit and ensures that the relevant changes are implemented.
•       Ensures that Front Office employees work in a supportive and flexible manner with other departments in line with our purpose.
•       Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
•       Ensures that all guest details are entered correctly in accordance with the principles of clean data.
•       Ensure that brand standards have been implemented
•       Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented.
•       Works in a supportive and flexible manner with other departments in line with our purpose.
•       Support the hotels target for NPS and customer service.
Ensure that the defined ISO standards are followed while on duty
•       Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
•       Ensures that Front Office employees provide excellent service to internal customers as appropriate.
•       Personally greets and checks-in VIP and Long Stay guests.
•       Ensures that all Front Office employees are familiar with the hotel’s products and services, current promotions, policies and other important information
•       Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.
•       Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
•       Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
•       Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.
•       Maintains positive guest and colleague interactions with good working relationships.
•       Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Co-ordinates VIP movements with relevant Departments as advised



You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.  

Requirements

See description

Job type
Full-time
Location
Mumbai, India
Department
Front Office reception
Starting in
As soon as possible

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