Guest Service Officer - (Guest Experience - Japanese)

[{{ $ctrl._job.status.name | translate}}] Guest Service Officer - (Guest Experience - Japanese)
Hyatt Regency Mumbai

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Job description

Description

·         Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times

·         Ensures the strict control of room keys.

·         Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.

·         Coordinates all Repair and Maintenance and reports maintenance job orders.

·         Understands rate structure and promotional rates available.

·         Understands the sequence of duties related to VIP Guests. 

·         Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.

·         Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

·         Ensure that brand standards have been implemented

·         Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented.

·         Support the hotels target for NPS and customer  service.

·         Ensure that the defined ISO standards are followed while on duty.

·         Ensures that Front Office employees work in a supportive and flexible manner with other departments, in line with our purpose.

·         Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

·         Ensures that all guest details are entered correctly in accordance with the principles of clean data.


We require a profile who speaks Japanese fluently (Indian origin only)



Qualifications
Diploma/qualification in Hospitality or Tourism Management


Requirements

See description

Job type
Fulltime job
Location
Ashok Nagar, Mumbai, India
Department
Other
Starting in
As soon as possible

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