Guest Service Officer - (Guest Experience - Japanese)

[{{ $ctrl._job.status.name | translate}}] Guest Service Officer - (Guest Experience - Japanese)
Hyatt Regency Mumbai

Posted
Interested in this opportunity ?

Job description

·         Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times

·         Ensures the strict control of room keys.

·         Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.

·         Coordinates all Repair and Maintenance and reports maintenance job orders.

·         Understands rate structure and promotional rates available.

·         Understands the sequence of duties related to VIP Guests. 

·         Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.

·         Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

·         Ensure that brand standards have been implemented

·         Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented.

·         Support the hotels target for NPS and customer  service.

·         Ensure that the defined ISO standards are followed while on duty.

·         Ensures that Front Office employees work in a supportive and flexible manner with other departments, in line with our purpose.

·         Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

·         Ensures that all guest details are entered correctly in accordance with the principles of clean data.


We require a profile who speaks Japanese fluently (Indian origin only)



Diploma/qualification in Hospitality or Tourism Management


Requirements

See description

Job type
Full-time
Location
Mumbai, India
Department
Front Office reception
Starting in
As soon as possible

Other suggested jobs

{{:: 'Guest Relations Manager' | ellipsis : 40 : true }}

{{:: 'V Hotel, Curio Collection by Hilton' | ellipsis : 35 : true }}

{{:: 'Guest Relation officer German Speaking' | ellipsis : 40 : true }}

{{:: 'Lily Hotels & Resorts' | ellipsis : 35 : true }}

{{:: 'Front Desk Agent' | ellipsis : 40 : true }}

{{:: 'La Ville Hotel & Suites CITY WALK, Dubai, Autograph Collection' | ellipsis : 35 : true }}

{{:: 'Guest Service Agent' | ellipsis : 40 : true }}

{{:: 'Meliá Desert Palm Dubai' | ellipsis : 35 : true }}
Interested in this opportunity ?
Other jobs
Lead Chef - HYATT PLACE TOKYO BAY
Daerah Khusus Ibukota Jakarta, Indonesia
객실부 하우스키핑 매니저
Jwa 2(i)-dong, South Korea
View 1115 other offers