Guest Service Officer - Reservations

[{{ $ctrl._job.status.name | translate}}] Guest Service Officer - Reservations
Hyatt Regency Mumbai

Posted

Job description

  • Operational
  • •       Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented as and when directed..
  • •       Reconfirms and guarantees reservations and operates systems in accordance with hotel standards of performance.
  • •       Ensure that brand standards have been implemented
  • •       Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented.
  • •       Works in a supportive and flexible manner with other departments in line with our purpose.
  • •       Support the hotels target for NPS and customer  service.
  • •       Ensure that the defined ISO standards are followed while on duty
  • •       Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager with feedback where necessary.
  • •       Ensures the Front Office Manager is kept informed of all developments within the department.
  • •       Works closely with colleagues and other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
  • •       Demonstrates enthusiasm and act on own initiative and take responsibility for one’s own work and for the safety of others.
  • •       Manage time effectively and shows punctuality, completes all tasks on time, structures work activities in a systematic way.
  • •       Adheres to pre-set availability and rate controls.
  • •       Ensures a high level of product knowledge of the hotel and local area.
  • •       Ensures a high level of Reservations is consistently maintained, whereby all details are accurately scanned and maintained.
  • •       Processes all reservation requests by phone, mail or fax, and Reserve system, promptly and accurately to established standards.
  • •       Ensures that the use of new technology and equipment is explored and implemented wherever appropriate.
  • •       Responds to changes in the Front Office and Sales and Marketing function as dictated by the industry, company and hotel.
  • •       Demonstrates detailed job knowledge, manual ability and technical expertise in his current role.
  • •       Fully conversant with all aspects of the Reservation System i.e. Reserve and Property Management System for e.g. Opera.
  • •       Checks daily arrivals and informs concerned personnel of any missing information.
  • •       Ensures all no shows and late cancellations are monitored and accurately charged.
  • •       Maintains stable performance under pressure and in stressful work situations.
  • •       Ensures professional, high quality work standards are met.
  • •       Adhere to the relevant task list for the current position


Hotel Management degree is required
Relevant experience

Requirements

See description

Job type
Full-time
Location
Mumbai, India
Department
Front Office reception
Starting in
As soon as possible

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