Guest Service Officer - Reservations

[{{ $ctrl._job.status.name | translate}}] Guest Service Officer - Reservations
Hyatt Regency Mumbai

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Job description

Description

  • Operational
  • •       Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented as and when directed..
  • •       Reconfirms and guarantees reservations and operates systems in accordance with hotel standards of performance.
  • •       Ensure that brand standards have been implemented
  • •       Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented.
  • •       Works in a supportive and flexible manner with other departments in line with our purpose.
  • •       Support the hotels target for NPS and customer  service.
  • •       Ensure that the defined ISO standards are followed while on duty
  • •       Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager with feedback where necessary.
  • •       Ensures the Front Office Manager is kept informed of all developments within the department.
  • •       Works closely with colleagues and other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
  • •       Demonstrates enthusiasm and act on own initiative and take responsibility for one’s own work and for the safety of others.
  • •       Manage time effectively and shows punctuality, completes all tasks on time, structures work activities in a systematic way.
  • •       Adheres to pre-set availability and rate controls.
  • •       Ensures a high level of product knowledge of the hotel and local area.
  • •       Ensures a high level of Reservations is consistently maintained, whereby all details are accurately scanned and maintained.
  • •       Processes all reservation requests by phone, mail or fax, and Reserve system, promptly and accurately to established standards.
  • •       Ensures that the use of new technology and equipment is explored and implemented wherever appropriate.
  • •       Responds to changes in the Front Office and Sales and Marketing function as dictated by the industry, company and hotel.
  • •       Demonstrates detailed job knowledge, manual ability and technical expertise in his current role.
  • •       Fully conversant with all aspects of the Reservation System i.e. Reserve and Property Management System for e.g. Opera.
  • •       Checks daily arrivals and informs concerned personnel of any missing information.
  • •       Ensures all no shows and late cancellations are monitored and accurately charged.
  • •       Maintains stable performance under pressure and in stressful work situations.
  • •       Ensures professional, high quality work standards are met.
  • •       Adhere to the relevant task list for the current position


Qualifications
Hotel Management degree is required
Relevant experience

Requirements

See description

Job type
Fulltime job
Location
Ashok Nagar, Mumbai, India
Department
Other
Starting in
As soon as possible

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