the Front Office Management Team in efficiently managing the department
according to the established concept statement providing a courteous,
professional, efficient and flexible service at all times
§ Ensures the strict control of room keys.
§ Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
§ Coordinates all Repair and Maintenance and reports maintenance job orders.
§ Understands rate structure and promotional rates available.
§ Understands the sequence of duties related to VIP Guests.
§ Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
§ Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ Ensures that Front Office employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
§ Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ Ensures that all guest details are entered correctly in accordance with the principles of clean data.
§ Assists to ensure the punctuality and appearance of all Front Desk employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
§ Assist to conduct annual Performance Development Discussions with Grand Club employees, supports them in their professional development goals.
§ Assist in the planning and implementation of effective training programmes for all Front Desk employees in coordination with the Departmental Trainers.
§ Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
§ Assist to develop the skills and effectiveness of all Front Desk employees through the appropriate training, coaching, and/or mentoring.
§ Assist to prepare and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
§ Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
§ Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
§ Ensures that employees have a complete understanding of and adhere to employee rules and regulations.
§ Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
§ Attends and contributes to all training sessions and meetings as required.
§ Is knowledgeable in statutory legislation in employee and industrial relations.
§ Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
§ Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.
§ Reads the hotel''s Employee Handbook and have an understanding of and adhere to the hotel''s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
§ Ensures high standards of personal presentation and grooming.
§ Responds to changes in the Rooms function as dictated by the industry, company and hotel.
Degree/Diploma in Hotel management
- Job type
- Fulltime job
- Ashok Nagar, Mumbai, India
- Starting in
- As soon as possible