Internship VIP - Guest Relation
About the job
Responsibilities & objectives:
·
Make Guest Experience management a priority for every department
Pre-arrival emails, post-stays emails & courtesy calls for loyalty Program members
· Oversee all VIP arrivals and departures
· Welcome and escort all Elite et VIP members at check-in and check-out
· Collect useful information from other Hyatt properties and action
Coordinate different services to put in place Amenities
· Answer and anticipate guest needs for their stays
· Make or change room assignments according to guests requirements
· Room inspection for Top Tier Elite members and above
· Manage complaints of Loyalty Program Elite members & VIPs
· Presence and networking in the Regency Club
C Create a special and personalized relationship with guests
I Identify regular guests and perform a special service
· Interact everyday of guests stays
Analyze customers feedbacks to improve guest experience and provide strategic direction
Hold a weekly meeting for VIPs with departments managers
· Reports to the VIP Manager
We are looking for a motivated intern who is a quick learner, and speaks & writes well in English and French.
S/he should ideally have an experience with Opera (but not mandatory if motivated to learn)
S/he should be able to work under supervision with an accuracy as representing VIP team to take good care of the most important clientele of the hotel
S/he should be able to work duration of min 5-6 months
- Department: Guest Relations
About you
- Language required: French.
The company
"We care for people so they can be their best"
C’est notre raison d'être et cette raison d’être est le cœur de notre métier chez Hyatt. C'est aussi notre façon de nous différencier. Elle définit ce que nous faisons et qui nous sommes.
Elle nous incite à prêter réellement attention aux personnes en favorisant les connexions humaines authentiques.
En apprenant mieux à connaître nos employés et nos clients, nous pouvons leur faire vivre une expérience personnalisée. Notre but est d'avoir un réel impact sur la vie de ceux que nous côtoyons, qu'ils soient collègues, clients, propriétaires, membres de la communauté locale ou investisseurs.
Internship VIP - Guest Relation
Internship, Indefinite
Start Date:
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