Outlet Manager - Market Café - Hyatt Regency Shenzhen Yantian

[{{ $ctrl._job.status.name | translate}}] Outlet Manager - Market Café - Hyatt Regency Shenzhen Yantian
Hyatt Regency Shenzhen Yantian

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Job description

-Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

-Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
-Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
-Achieves the monthly and annual personal target and the outlet’s revenue.
-Assists in the monthly reforecasting, involves the respective Heads of Department as appropriate.
-Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
-Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
-Monitors service and food and beverage standards in the Outlet.  Work with the Assistant Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
-Conducts monthly inventory checks on all operating equipment and supplies.
-Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
-Oversees and assists in the recruitment and selection of Food and Beverage employees.   Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

-Holds a diploma/degree in Hospitality Management specialising in Food and Beverage Management.

-Excellent Communication & Guest Relations Skills.

-Excellent customer service and Food and Beverage service skills. 

-Familiar with wine styles and grape varieties and other beverage items.

-Well developed computer skills particularly in the use of MS Office, email and Micros.

-Good trainer, able to facilitate at all levels.

-Comprehensive knowledge of business needs, financial reporting and productivity requirements.

-Minimum two to four years work experience as Outlet Manager in a hotel or large restaurant with good standards.

-Essential prerequisite is experience in the Hotel, Restaurant or Travel industry.


See description


Job type
Shenzhen, China
F&B kitchen
Starting in
As soon as possible
Duration of the contract

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