Ensures that Concierge associates provide excellent service to internal customers as appropriate.
Ensures that all Concierge associates are aware of current promotions, policies and other important information.
Ensures that all Concierge associates are familiar with the hotel’s products and services.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Ensures all associates provide a courteous and professional service at all times.
Support the lobby operations and ensure warm welcome of all guests to the Hotel.
Holds a diploma/qualification in Hospitality or Tourism Management.
Well developed Communication and Customer Relations Skills.
Well developed Computer Skills particularly in the use of MS Office, email, Opera, SPRIT and basic systems interface.
Good trainer, able to facilitate at all levels.
Comprehensive knowledge of business needs, financial reporting and productivity requirements.
Minimum two years work experience as Front Office Team Leader in an International hotel.
Essential knowledge of Travel and Hotel industry.