Front Office Manager

[{{ $ctrl._job.status.name | translate}}] Front Office Manager
Hyatt Regency Suites Atlanta Northwest

Posted

Job description

Description

Job Purpose

The  purpose of a Front Office Manager is to assure the overall success of  the hotel by meeting or exceeding the guest expectation for service.

Supervisory Responsibilities

Directly  or indirectly supervises associates and/or supervisors. Carries out  supervisory responsibilities in accordance with the organization''s  policies, procedures and applicable laws. Responsibilities include but  are not limited to: interviewing, hiring, and training associates;  planning, assigning, and directing work; appraising performance;  rewarding and disciplining associates; addressing complaints and  resolving problems.

Major Responsibilities

•  Ensures that each Guest receives outstanding Guest Service by providing  a Guest friendly environment which includes greeting and acknowledging  every Guest, maintaining outstanding standards, solid product knowledge  and all other components of Guest Service.

•  Empowered to guarantee total guest satisfaction, display hospitality  and professionalism to our guests at all times, take pride in  representing Auro Hotels professionally with our guests and assuring  that all transactions with guests are handled in a legal and ethical  manner.

•  Understands and apply all property safety and security procedures to  maintain a secure and safe environment for associates and guests at all  times. In the event of an accident or emergency, gets medical attention  if necessary and contacts the GM or Human Resources immediately.

• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Responsible for IT/Internet/AV support for the property

o   Ability to manage hardware issues on site

o   Support groups with minor AV issues i.e.: internet access, hardware issues, etc.   Fleet Management including preventive maintenance

  • ·         Development on new fleet schedules which may include routes to the Silver Line and on call pickups for airlines.
  • ·         Budget and Forecasting
  • ·         Blocking the Hotel based on SPG preferences
  • ·         Collaboration with Housekeeping and Engineering

Essential Job Functions

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation

• Prepares work schedules in accordance with forecasted occupancy

• Supervises day to day activities of front desk, bell, and van drivers staff

•  Utilizes leadership skills and motivation techniques in order to  maximize employee productivity and satisfaction of direct reports

• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork

• Coordinates staffing and payroll to conform with productivity and budgetary standards

• Prepares payroll and schedules are required; monitors actual vs. budget payroll activities

•  Works side by side with front desk associates when necessary to provide  outstanding guest service; works scheduled Manager on Duty shifts on a  weekly basis

• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc

• Participates in daily Yield Management Meetings

•  Insures that all employees follow safety rules and procedures and takes  corrective action where required to improve safety of work area

• Coordinates the collection and submission of hotel news to the quarterly Auro Hotels Associate newsletter

•  Maintains proper front desk supplies inventory, conducts inventories as  assigned and recommends purchase of products (remaining within budget)

•  Confers closely with GM/AGM at all times and takes every opportunity to  become familiar with all aspects of the hotel in order to assist  wherever required

 

Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for Auro Hotels.

• Projects a favorable image of Auro Hotels to the public at all times.

•  Performs all duties and responsibilities in a timely and efficient  manner in accordance with established company policies and procedures to  achieve the overall objectives of this position.

• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.

• Completes Departmental, Auro Hotels and Brand standards training as assigned.

• Maintains a clean and neat appearance at all times.

• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

Nothing  in this job description restricts management’s right to assign or  reassign duties, work hours and/or responsibilities for this job at any  time.

 

Disclaimer

The  above statements are intended to describe the general nature and level  of work being performed by people assigned to this classification. They  are not to be construed as an exhaustive list of all responsibilities,  duties, and skills required of personnel so classified. All personnel  may be required to perform duties outside of their normal  responsibilities from time to time, as needed.

Qualifications

To  perform this job successfully, an individual must be able to perform  each essential duty satisfactorily. The requirements listed above are  representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with  disabilities to perform the essential functions.

Experience/Education

College  degree in Hotel Administration; 2-3 years hotel management/supervisory  experience or equivalent combination of education and experience.

Certificates & Licenses

Valid  State Driver’s License (anyone driving a Company vehicle or required to  drive as a part of their job); Others required by Brand Standard and/or  State Law.

Computer Skills

As required by Brand Standard and Company standards

Language Ability

Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.

Math Ability

Able to perform basic to complex math problems.

Reasoning Ability

Ability  to solve practical problems and deal with a variety of concrete  variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written,  oral, diagram, or schedule form.

Work Environment

The  work environment characteristics described here are representative of  those an associate encounters while performing the essential functions  of this job. Reasonable accommodations may be made to enable individuals  with disabilities to perform the essential functions. Work for this  position is usually performed in a climate-controlled environment.  However, the associate may be required to work outside in extreme heat,  cold, rain, wind or inclement weather as the demands of the position so  dictate.

Physical Demands

The  physical demands described here are representative of those that must  be met by an associate to successfully perform the essential functions  of this job. Reasonable accommodations may be made to enable individuals  with disabilities to perform the essential functions. While performing  the duties of this job, the associate is occasionally required to lift up to 40 pounds. The associate is frequently required to talk and/or hear. The associate is constantly required  to walk and stand, sometimes for several hours at a time, and use their  hands and fingers to operate a computer. The associate is constantly required to use their vision to perform an activity such as but not limited to: viewing a computer terminal, and reading. 

Requirements

See description

Job type
Full-time
Location
Cumberland, Marietta, GA, United States
Department
Front Office reception
Starting in
As soon as possible

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