Night Auditor/ PM Guest Service Agent

[{{ $ctrl._job.status.name | translate}}] Night Auditor/ PM Guest Service Agent
Hyatt Regency Suites Atlanta Northwest

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Job description

Description

Why you will enjoy this job

The Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with Auro Hotels’ standards.

What you will be doing
  • Greet and welcome all guests approaching the Front Desk in accordance with Hyatt & Auro Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Assist guests with purchases in Gift Shop. 
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner using Colleague Advantage.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
The ideal candidate for this position
  • College course work in accounting or hospitality helpful.
  • Excel experience REQUIRED.
  • Experience in hotel night audit position preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10   pounds of force frequently or constantly to lift, carry, push, pull or   otherwise move objects.
  • Ability to stand during entire shift. 
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of colleagues and guests in an attentive, friendly, courteous  and  service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and colleagues in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and training.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Benefits
  • Paid PTO
  • Competitive Health/Vision/Life Insurance/401K offered
  • Hyatt Colleague & Auro Hotels Associate Discount

Requirements

See description

Job type
Fulltime job
Location
Cumberland, Marietta, GA, United States
Department
Front Office reception
Starting in
As soon as possible

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