Guest Services Supervisor

[{{ $ctrl._job.status.name | translate}}] Guest Services Supervisor
Hyatt Regency Westlake

Posted

Job description

Description

JOB DESCRIPTION Job Title:Guest Services Supervisor 

Department:Front Desk/Guest Services 

Company:Dimension Development

Reports To:Front Office Manager 

Supervises: Guest Services Representatives 

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. 

Job Responsibilities:  

1.Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell  person or directly to guest as appropriate, without announcing room numbers. 

2.Answer inquiries pertaining to hotel services, registration of guests and shopping, dining,  entertainment and travel directions. 

3.Keep records of room availability and guests’ accounts. May make, confirm and cancel  reservations for guests. 

4.Compute bill, collects payment and makes change for guests. May post charges such as room,  food, liquor or telephone by hand or machine. 

5.Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using  equipment such as telephone, fax and switchboard. 

6.Understand and enforce the hotel company credit policies. Account for all cash and makes  deposits in accordance with hotel and company policies. 

7.Take the initiative to greet guests in a friendly and warm manner. 

8.Take responsibility for assigned employees in the absence of the Department Manager, assign  work, and ensure proper performance of assigned employees. 

9.May make restaurant, transportation or entertainment reservations for guests; may deposit  guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or  champagne for special guests. 

10.Other duties as assigned. 

Job Skills: 

1.Speak clearly and listen carefully. 

2.Use personal judgment and specialized knowledge to give information to people. 

3.Communicate well with many different kinds of people. 

4.Change easily and frequently from one activity to another such as from typing to interviewing,  to searching in a directory, to using a telephone. 

5.Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. 

Job Qualifications:  

EducationHS Diploma or equivalent. 

ExperienceMinimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. 

Licenses/CertificationsN/A

Requirements Additional Information

Requirements

See description

Job type
Full-time
Location
Westlake Village, CA, United States
Department
Front Office reception
Starting in
As soon as possible

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