Updates all information on restaurants, hotel facilities, emergency telephone numbers, places of interests and other miscellaneous information periodically.
Delivers the brand promise and provide exceptional guest service at all times.
Provides excellent service to internal customers as appropriate
Be familiar with the hotel’s products and services and policies.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager / Concierge Manager immediately.
Maintains positive guest and colleague interactions with good working relationships.
Ensures that guest history records are accurately maintained.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Ensures all guests'' messages, mail, faxes and parcels are handled and distributed promptly.
Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.
Ensures guest comments are channelled to Assistant Manager/Concierge Manager for follow up.
Ensures speedy, accurate and efficient telephone and message service at all times.
Ensures accurate information of special events and promotions inside and outside of the hotel.
Handles parcel wrapping for guests.
Works closely with other Concierge personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Supports and embraces the spirit of “We work through Teams”.
Ensures accurate knowledge of hotels, restaurants and the tourism in Zhuzhou.
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values.
Ensures high standards of personal presentation and grooming.
Exercises responsible behaviour at all times and positively representing the hotel and Hyatt Hotels Cooperation.
Responds to changes in the Concierge function as dictated by the industry, company and hotel.
Reads the hotel''s Associate Handbook and have an understanding of and adhere to the hotel''s rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.