In House Marketing Associate

[{{ $ctrl._job.status.name | translate}}] In House Marketing Associate
Hyatt Windward Pointe, A Hyatt Residence Club

Posted

Job description

Description

Provide services to Owners, Exchangers & Rental Guests that include but are not limited to: assisting guests in mapping out their vacation agenda, providing excellent customer service to guests, responding to any resort concerns.   

  • Consistently provide superior guest services, always demonstrating the excellence of Hyatt Residence Club and our core values.
  • Accurately qualify eligibility for promotional preview offers, inviting guests to the appropriate preview opportunity, according to specific program guidelines.
  • Offer approved premiums (gifts) to guests, as additional incentives for attending the preview.
  • Fully inform every guest about the details and time expectations of the preview, and carefully review the specific “order of the day” with each guest, ensuring a positive guest experience with no unpleasant surprises.
  • Coordinate the preview reservation for the guest, endeavoring to arrange a convenient time for a thorough preview with the possibility of a purchase , and ensuring that all related paperwork, including guest invitations , are accurately completed, initialed and signed according to department standards.
  • Provide guests with local tourism destination information including suggestions on attractions, restaurants, shopping, etc.

Requirements

See description

Job type
Full-time
Location
Key West, FL, United States
Department
Sales & Marketing
Starting in
As soon as possible

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