Ibis Paris Porte d'Orléans
Posted
Apprenti réceptionniste (H/F)
About the job
• Enregistre les réservations clients
• Accueillir et prendre en charge le client depuis son arrivée jusqu'à son départ
• Contribuer à sa satisfaction permanente en assurant une prestation de qualité tout au long de son séjour
• Contribuer à la réalisation des objectifs quantitatifs de son service par son action de vente
Relation client
• Accueillir le client dès son arrivée avec prévenance et attention.
• Contribuer, par une relation chaleureuse et personnalisée, à sa fidélisation.
• Gèrer les objections et/ou remarques éventuelles du client ; veiller à apporter une réponse dans le meilleur délai possible et dans le respect du Contrat 15 minutes Ibis
• Véhiculer, par son attitude irréprochable, l’image de sa marque et de son hôtel
Technique métier / production
• Assurer les opérations liées à l'accueil et au départ du client dans le respect des procédures internes
• Gérer les appels téléphoniques
• Effectuer les prises de réservation
• Préparer et servir un en-cas ou un petit déjeuner en dehors des heures d'ouverture du restaurant.
Commercial / Vente
• Valoriser les différentes prestations de l’hôtel pour optimiser les ventes
• Valoriser le programme de fidélité de la marque et/ou du Groupe et adapte ses argumentaires en fonction des besoins du client
Gestion
• Respecter les procédures en matière de facturation et d’encaissement
• Gèrer le fonds de caisse qui lui est confié
• Peut être en charge de la préparation et de l'envoi des factures ""débiteurs divers""
Si ces missions vous intéressent, que vous êtes une personne dynamique et de bonne humeur, nous vous attendons dès cet été !
- Department: Reception Front Office reception
About you
Education Level: A level
Study area: Hospitality
Optional languages: Spanish
The company
We are far more than a worldwide leader. We are more than 290,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.
Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
WE ARE ACCOR
Our leadership is bold. Our agility thrives on open innovation and we embrace the new, whether it's diversity, trends, challenges. As change accelerates, we continually hone our vision of hospitality reinvented, developing how we use spaces and share with the world.
We are a forward-thinking partner that delivers on steadfast commitment thanks to the most diversified & best performing integrated hospitality ecosystem. Our industry-defining tools catalyze stable growth, driving performance and value. Our global scope and specialist expertise empower those we work with.
Accor hospitality is fundamentally about people and our success relies on our Heartists® to deliver the best service, welcome and care for our guests. With people at heart, our world expands. Our culture nurtures empowerment and welcomes everyone with openness.
We are 100% committed to sustainability, with people at the heart of what we do. As such, we strive to make a meaningful impact by unlocking lifestyle experiences and shaping the hospitality of tomorrow - together, with all our stakeholders: Heartists®, owners, partners, guests and communities.
OUR INTEGRATED HOSPITALITY ECOSYSTEL
Our strong ecosystem of brands, value-added services & solutions, and powerful loyalty program allows us to constantly reinvent unique experiences and services for our clients in line with their evolving needs and new ways of living, traveling and working, from hotel stays to restaurants, to working and meeting. For our partners, we also maximize performance and value, thanks to our complete range of business solutions and expertise.
This unmatched ecosystem creates memorable lifestyle experiences, expanding hospitality beyond hotel walls to elevate everyday moments. And brings to life the vision of Augmented Hospitality at the core of our business, a refined vision of hospitality and the tailor-made services we can provide to a community of clients made up of guests and locals alike.
OUR UNRIVALED PORTFOLIO OF BRANDS
Accor offers the most diverse brand portfolio of the industry with 40+ hotel brands across all segments, from luxury to economy, as well as entertainment, restaurants & bars, coworking and business services & solutions to boost performance.
OUR GLOBAL FOOTPRINT
The Group is established in 110 countries and we are constantly expanding our presence and leadership across the world.
Apprenti réceptionniste (H/F)
Internship, 6 months
Start Date:
Latest start date:
