Segretario di Ricevimento
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Segretario di Ricevimento

Ibis Styles Napoli Garibaldi

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Segretario di Ricevimento

About the job

Il tirocinante verrà inserito nella struttura alberghiera e verrà affiancato dal tutor aziendale, seguendo un processo articolato e vario che lo porterà a conoscere aspetti legati all'accoglienza clienti e del rapporto con gli stessi durante il soggiorno.
Al termine dello stage , sempre in base alla specifica modalità operativa dell'azienda, il/la tirocinante avrà appreso :
- le modalità di somministrazione del servizio secondo lo standard di qualità previsto;
- il corretto approccio col cliente, fornendo informazioni , interpretando le esigenze dello stesso, gestendo reclami ed inconvenienti durante la permanenza;
- la gestione delle richieste dei clienti;
- le modalità operative ed organizzative dell'hotel

About you

Diploma o Laurea conseguita da meno di 12 mesi oppure iscrizione nelle liste di collocamento
Capacità organizzative
Grande flessibilità e dinamicità
Spirito di gruppo

Conoscenza dei principali applicativi di office

Conoscenza di livello medio alto delle lingue Inglese e Francese

Education Level: A level
Study area: General Studies

The company

We are far more than a worldwide leader. We are more than 290,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

WE ARE ACCOR
Our leadership is bold. Our agility thrives on open innovation and we embrace the new, whether it's diversity, trends, challenges. As change accelerates, we continually hone our vision of hospitality reinvented, developing how we use spaces and share with the world.

We are a forward-thinking partner that delivers on steadfast commitment thanks to the most diversified & best performing integrated hospitality ecosystem. Our industry-defining tools catalyze stable growth, driving performance and value. Our global scope and specialist expertise empower those we work with.

Accor hospitality is fundamentally about people and our success relies on our Heartists® to deliver the best service, welcome and care for our guests. With people at heart, our world expands. Our culture nurtures empowerment and welcomes everyone with openness.

We are 100% committed to sustainability, with people at the heart of what we do. As such, we strive to make a meaningful impact by unlocking lifestyle experiences and shaping the hospitality of tomorrow - together, with all our stakeholders: Heartists®, owners, partners, guests and communities.

OUR INTEGRATED HOSPITALITY ECOSYSTEL
Our strong ecosystem of brands, value-added services & solutions, and powerful loyalty program allows us to constantly reinvent unique experiences and services for our clients in line with their evolving needs and new ways of living, traveling and working, from hotel stays to restaurants, to working and meeting. For our partners, we also maximize performance and value, thanks to our complete range of business solutions and expertise.

This unmatched ecosystem creates memorable lifestyle experiences, expanding hospitality beyond hotel walls to elevate everyday moments. And brings to life the vision of Augmented Hospitality at the core of our business, a refined vision of hospitality and the tailor-made services we can provide to a community of clients made up of guests and locals alike.

OUR UNRIVALED PORTFOLIO OF BRANDS
Accor offers the most diverse brand portfolio of the industry with 40+ hotel brands across all segments, from luxury to economy, as well as entertainment, restaurants & bars, coworking and business services & solutions to boost performance.

OUR GLOBAL FOOTPRINT
The Group is established in 110 countries and we are constantly expanding our presence and leadership across the world.

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Segretario di Ricevimento

Napoli, Italy

Internship, Indefinite

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