IHG® (InterContinental Hotels Group) is one of the world’s leading hotel companies with a presence in almost 100 countries. We create Great Hotels, Guests Love® everyday for millions of people and we are looking for people just like you to join our award-winning team.
We are a contact centre. We are not a BPO and we are hiring directly for a Mandarin Analyst for Global Services and Support Team!
Act as liaison between Global Technology end users and service owners executing defined technical solutions for reported issues. Extract and document support issues and resolutions using effective verbal and written communications. Protect and support brand image by being responsive to customer concerns and working in accordance with defined support procedures.
- Receive and initiate provision of service for end user reported incidents and service requests via
- phones, voice mail, and online channels
- Follow and apply defined effective incident and service request case documentation and management
- Ensure all case documentation is accurate, complete, and professional
- Resolve or escalate all reported incidents and service requests by utilizing available problem
- determination techniques, technical support knowledge documentation and service management
- procedural resources
- Educate end users on defined incident prevention and self-resolution opportunities
- Work with your peers in sharing discovered knowledge and known issues
- Assist in the advancement of support knowledge through knowledge feedback processes
At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we''re looking for more people like this to join our friendly and professional team.
- Job type
- Makati, Philippines
- Starting in
- As soon as possible