IHG Corporate
Posted
Manager, End-to-End Program Management
About the job
Bringing True Hospitality to the world.
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.
We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.
With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.
We’re growing; grow with us.
The Manager of End-to-End (E2E) Program Delivery will ensure the evolution of our program is operationally possible and engaging to customers through robust testing E2E delivery of recommendations and ensuring the enhancements drive current and future program performance.
Specifically, this role will primarily be responsible for:
- E2E Program Delivery – Manage end to end program changes, including pilots, concept tests and benefit enhancements / rollout; Be the hub on complex, interdependent program initiatives
- Collaboration with peers across Loyalty and Partnerships (L & P), Marketing Shared Services (MSS) & Guest Experience Shared Services (GXSS) to drive strategic testing recommendations through delivery execution and analysis of testing results to provide recommendations for future program evolution.
Education & Experience
- Undergraduate degree required
- 6 years progressive experience with demonstrated commercial success in project management, consulting, professional services or loyalty program management, preferably in travel or hospitality
Technical Skills and Knowledge
- Program Management – Proven track record of managing complex projects with global considerations in a highly matrixed organization
- Analytical Thinker – Ability to interpret business drivers, program performance and market conditions to monitor the short term and long-term program development
- Collaboration – Demonstrated ability to collaborate with and lead cross-functional, globally-dispersed teams
We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans
- Department: Other Management
Manager, End-to-End Program Management
Full-time, Indefinite
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