Product Manager, Member Experience

[{{ $ | translate}}] Product Manager, Member Experience
IHG Corporate

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Job description


Recommend a friend - Band 6 USD


Do you see yourself as the Product Manager, Member Experience for the Global Sales & Marketing team?


What''s your passion? Whether you''re into tennis, shopping or karaoke, at IHG we''re interested in YOU. At IHG we employ people who apply the same amount of care and  passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we''re looking for more people like this to join our friendly and professional team.


Product Manager, Member and Stay Experience

This role will be responsible for turning business strategy into products and experiences within our Digital Channel, which includes responsive web and native app. Collaboration among business stakeholders, analysts, developers, and functional subject matter experts is critical, ultimately creating holistic product solutions for customers/stakeholders across our digital touchpoints.


The primary focus areas include the IHG Rewards Club member experience (E.g. Account management, points earning and redemption, co-brand products and partnerships) and post-booking experience, with accountability over member engagement and loyalty revenue. This role will support the Manager, Member and Stay Experience, managing the end to end product lifecycle from idea inception through development and launch, leveraging designers, usability specialists, operators, and stakeholders along the way.




See description

Job type
Fulltime job
Atlanta, GA, United States
Starting in
As soon as possible

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