[{{ $ctrl._job.status.name | translate}}] Telephone Operator
Ikos Andalusia

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Job description

The Rooms Division department consists of three major areas: front office, guest relations & housekeeping. It is responsible for providing an outstanding welcome, registration and room assignment to guests 24/7. Myriads of questions about the hotel/resort, the facilities, the surrounding areas and more are answered and monitored daily.

What you’ll do:

You will handle all guest enquiries and guest information ensuring they will experience a perfect vacation. In brief:
Have an excellent knowledge of the resort, facilities, daily events, activities, food & beverage functions and more.
Efficiently assist the external callers by directing calls to the relevant and correct department.
Maintain an analytical list with all internal and external numbers.
Be responsible for the preparation and offer of welcome drinks for arriving guests in cooperation with the F&B outlet
Liaise closely with Reception, Housekeeping and F&B with regards to VIP amenities and special requests

Requirements

What are we looking for?

Positive attitude and good communication skills, especially on the telephone
Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Competent level of IT proficiency
Previous experience in a customer-focused industry

Details

Job type
Full-time
Location
Marbella, Spain
Department
Back Office, Guest Relations, Telephone operator
Languages
English, German (optional), French (optional), Russian (optional)
Starting in
April 2021
Duration of the contract
8 months
Positions available
2
Accommodation
Shared accommodation available
Other benefits
Meals on duty provided

Ikos Andalusia

Ikos Resorts is a 5* luxury chain of resorts in Greece and the Mediterranean. Following a major investment program and numerous awards, Ikos Resorts offer two properties in Greece’s spectacular Halkidiki peninsula and one property in the magnificent island of Corfu. A brand new resort is to be added to our family in May 2019, Ikos Aria, in the island of Kos which is the fourth on the line to continue this award-winning infinite lifestyle luxurious concept! Moreover Ikos Resorts expansion in the broad Mediterranean is a fact with Ikos Andalucía being the 5th resort to be added in 2020!
Working at Ikos Resorts means you are communicative, smiley, warm-hearted and eager to learn and develop in Hospitality!
Whether an intern or a Hospitality Professional we assure you that there are plenty of vacancies to match your skills and personality!

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