Lead Associate Guide - OTA Speciality Services

[{{ $ctrl._job.status.name | translate}}] Lead Associate Guide - OTA Speciality Services
India Reservations

Posted

Job description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Act as the primary point of contact for employees after they finish training and before they begin their unassisted shifts on the floor. Communicate and reinforce company values, vision, and culture to new employees. Work closely with Core Services employees to monitor performance, provide feedback and conduct training refreshers when necessary. Support training classes when needed and will need to build a strong working relationship with the training team to ensure that employees are receiving dedicated support as they exit training to enable success moving forward. Verify that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. Coach and develop employees and encourage and motivate employees to perform their best.

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Gurugram, India
Department
Reservations
Starting in
As soon as possible

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