[{{ $ctrl._job.status.name | translate}}] Branch Operations Specialist
Indie Campers

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Job description

The Branch Operations Specialist is the person responsible to operate and manage the operation of a small depot. This person will be the "face" of our company and ensures guests receive outstanding service. Besides that, this person will coordinate all operational and support activities, including van preparation and administrative tasks.

Main tasks:

Train, supervise and support location staff, including client assistants, cleaning/shuttle officers and trainees;
Receive and deliver the campervans (check-ins and check-outs);
Using oral and written communication skills to register guests, process payments and
explain the vehicle functionalities, reservation details and terms & conditions;
Maintain updated information on van availability, reservations and guest communications;
Verify and prepare vans after each booking;
Handle complaints and specific customers’ requests and troubleshoot emergencies;
Monitor stock and order depot supplies;
Receive and manage recurrent suppliers;
Perform all the supportive functions to make sure operations run smoothly, including delivering vans, check-in procedures and prepare vans.

Requirements

Requirements:

Proven work experience as a team leader in Hospitality or Customer Service Position (Hotel, Hostel, Rent-a-car) (mandatory)
Degree in Tourism or Hospitality (plus)
Fluent in English and language of the location you're applying for (mandatory)
Valid Driver's license and confidence to drive a campervan (mandatory);
Excellent organizational and multitasking abilities;
Outgoing and friendly with a gregarious personality and a natural talent for customer service;
Excellent communication and people skills;
Dynamic and proactive approach;
Availability for flexible schedules and hands-on approach to problems;
Problem Solver: Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;
Responsible, organized and capacity for critical reflection.

Details

Job type
Full-time
Location
Paris, France
Department
Administration & General, Other, Customer Service
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite

Indie Campers

What started off as a 3 van rental company in Portugal, brought to reality in 2013 by 2 good friends, a Portuguese and an Austrian, has become Europe’s largest campervan rental company. With a fleet of over 800 vehicles, Indie Campers currently operates over 35 locations across Portugal, Spain, France, Italy, Germany, Netherlands, Belgium, Croatia , Iceland, Ireland, Great Britain and opening more destinations at any moment.

Aiming to provide travelers with the ultimate road trip experience, Indie Campers offers adventurers the opportunity to start their journey in one location and end it in any of our other depots. Indie Campers makes it easy for all keen explorers to effortlessly customize their trip and turn their holidays truly unique.

Further, Indie Campers shifts the hassle of travel planning towards a relaxed, personalized experience through the dedicated support of the bookings team. We provide travelers with authentic local tips and advice, highlighting special places for an unforgettable trip.

We are committed to delivering an exceptional customer experience, as well as outstanding care and support. We take great pride in working on consistently improving our product offering, as well as our complementary services. Indie Campers’ mission is to enable the freedom of movement, inspiring and connecting explorers worldwide with unforgettable European destinations. Driven by a deep passion for traveling and bold living, our keen desire is to restore authenticity and add a dimension of adventure to our travelers' journeys. Join the movement. Go Indie.

Join our team!
We’re a fast-growing, digital company with a talented team of professionals, taking the travel industry by storm. We’re also a tight-knit group of friends who love spreading the travel bug. And guess what — we’re hiring!

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