Reservations and Revenue Trainee
Reservations and Revenue Trainee

InterContinental Barcelona


Reservations and Revenue Trainee

About the job

The Reservations and Sales Training Program aims to introduce hotel and tourism students to the hospitality industry, providing them with an enriching hands-on experience in these departments. Here, our trainees will be merged in a safe and learning propitious environment, acquiring the operative knowledge directly from our experienced professionals and managers, who will work hand in hand with the student.

Besides the practical training, there is always an on-sight group induction for all trainees where they will learn about the hotel chain and hotel brand, including their concept and purpose, values, and standards. Additionally, the internship program also includes a set of department-related e-learning courses. At last, students will have the opportunity to enroll in a variety of other online formations (R&R-related or not) provided by the IHG training platform if they wish to.

The property has an evaluation plan for all trainees. Each department sets objectives at the start of the internship and has two follow-up meetings - 30 days and 90 days. At the end of the internship, each HOD will send HR all the feedback for an end of the program session.

Regarding weekly hours, all trainees work 40 hours a week (8 hours per day) with two rest days (on weekends).

At InterContinental Barcelona we work with a minimum training program period of 5 months, where the trainees will get to explore learn and assist in performing all tasks carried by the Reservations and Revenue Managers.

The trainee will support the department in the following tasks:
• Book and enter room reservation requests using the Property Management
• Enter rooming lists while ensuring accuracy, as required.
• Update reservations ensuring a flawless check-in and check-out process.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel
• Dealing with reservations via email or by phone: creating and confirming corporate
and individual reservations.
• Set and change the hotel rates daily on the different extranet partners.
  • 350€ net/month (full-time).
  • Not included.
  • Meals are included during shifts. Uniform cleaning (laundry service).
  • Department: Reservations

About you

Trainee candidate's requirements are:
• Possibility to establish an internship agreement with the university.
• High-level Spanish/English.
• Proactivity, teamwork skills, predisposition to learn.
  • Language required: Spanish. English is a plus

The company

At InterContinental Hotels & Resorts we are dedicated to those who appreciate and enjoy the InterContinental Life - the glamour and exhilaration of fascinating places complemented with local wisdom.

The unique location of the InterContinental Barcelona, set in the heart of Montjuic - the cultural district - opens a variety of exciting options for our travellers to explore and enjoy the city as an insider.

The InterContinental Barcelona brings the discrete luxury of the brand to both, locals and travellers, by offering a modern design, an outstanding service and a vibrant gastronomic offer.

Our aim is to ensure that our amazing hotel is a home away from home for everyone seeking a magnificent experience.

To live up to our statement, we truly believe that the first step is to build an exceptional team full of talent and passion.

At InterContinental Barcelona you will be able to:
• Be yourself
• Bring in new new ideas, especially if they make our guests and / or colleagues happy.
• Develop your potential.
And from our side you will always have our support.

We are all very proud to be part of the InterContinental family and we would love to share our knowledge and experience with anyone eager to learn and make the difference!

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Reservations and Revenue Trainee

Barcelona, Spain

Apprenticeship, 6 months

Start Date:As soon as possible