Food and Beverage Assistant Manager-InterContinental Toronto Yorkville

[{{ $ctrl._job.status.name | translate}}] Food and Beverage Assistant Manager-InterContinental Toronto Yorkville
InterContinental Hotels

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Job description

Description

About us
At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That''s where you come in. When you''re part of the InterContinental Hotels & Resorts brand you''re more than just a job title. If you''re anything like the rest of our employees, you''re a budding photographer and a keen traveler too. And that''s what we love - the individual talents, interests and dreams that make you who you are. At InterContinental Hotels & Resorts we look for who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Come join our team at InterContinental Toronto Yorkville and bring the InterContinental Life to our guests. The InterContinental Hotels & Resorts brand belongs to the IHG® family of brands allowing you to benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we''ll make sure you''ll have room to be yourself.
Your day to day
As part of the food and beverage management team this position assist with the managing of the day-to-day activities of our Proof Bar & Patio as well as Signatures Restaurant as well as ensure quality service and standards are met, whilst delivering a memorable guest experience. Schedule employees to ensure proper coverage, and plan and assign work. Communicate and enforce policies and procedures. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues. Supports and reports to the Food & Beverage Manager. Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions. Ensure guests are greeted upon arrival and receive prompt and professional service. Establish and implement appropriate service recovery procedures in order to ensure total guest satisfaction. Create innovative programs and promotions to market special menu items and drinks. Support system-wide food and beverage programs. Monitor performance of such programs through analysis of guest feedback and financial results. Initiate corrective measures as needed. Conduct meetings to inform staff of special promotions, daily specials, and additional information.Achieve budgeted revenues, control expenses and labor costs, and maximize profitability for assignedbeverage outlet(s). Assist in preparation of operating budget and financial plans which support the overall objectives of the food and beverage department. Focus on maintaining budget and achieving Beverage cost, insure wine lists and par levels are accurate as Establish and maintain procedures to (1) ensure the security and proper storage of liquor, bar inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and breakage of glassware and supplies. Establish par levels for supplies and equipment. Establish procedures and time frames for conducting inventory. Ensure that all bar equipment, including but not limited to sinks, taps, blenders, cash registers, etc., is in proper operational condition and is cleaned on a regular basis. Ensure that all bar/lounge facilities are cleaned, vacuumed, Interact with outside contacts:o Guests – to ensure their total satisfactiono Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.o Regulatory agencies – regarding safety and compliance matterso Other contacts as needed (professional organizations, community groups, local media) May serve as Manager on Duty Perform other duties as assigned including assisting bar staff with their job functions during peak periods.
What we need from you
Manage the bar/lounge & patio operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals. Adhere to federal, provincial and local regulations concerning health, safety, responsible service of alcohol, or other compliance requirements, as well as brand standards and local policies and procedures.DUTIES AND RESPONSIBILITIESAs part of the food and beverage management team this position assist with the Managing of the day-to-day activities of one or more bar/lounge outlets. Schedule employees to ensure proper coverage, and plan and assign work. Communicate and enforce policies and procedures. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues. Supports and reports to the Food & Beverage Manager. Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions. Ensure guests are greeted upon arrival and receive prompt and professional service. Establish and implement appropriate service recovery procedures in order to ensure total guest satisfaction. Create innovative programs and promotions to market special menu items and drinks. Support system-wide food and beverage programs. Monitor performance of such programs through analysis of guest feedback and financial results. Initiate corrective measures as needed. Conduct meetings to inform staff of special promotions, daily specials, and additional information.Achieve budgeted revenues, control expenses and labor costs, and maximize profitability for assignedbeverage outlet(s). Assist in preparation of operating budget and financial plans which support the overall objectives of the food and beverage department. Focus on maintaining budget and achieving Beverage cost, insure wine lists and par levels are accurate as Establish and maintain procedures to (1) ensure the security and proper storage of liquor, bar inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and breakage of glassware and supplies. Establish par levels for supplies and equipment. Establish procedures and timeframes for conducting inventory. Ensure that all bar equipment, including but not limited to sinks, taps, blenders, cash registers, etc., is in proper operational condition and is cleaned on a regular basis. Ensure that all bar/lounge facilities are cleaned, vacuumed, Interact with outside contacts:o Guests – to ensure their total satisfactiono Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.o Regulatory agencies – regarding safety and compliance matterso Other contacts as needed (professional organizations, community groups, local media) May serve as Manager on Duty Perform other duties as assigned including assisting bar staff with their job functions during peak periods.
What we offer
We’ll reward all your hard work with a great salary and benefits – including competitive benefits, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Requirements

See description

Job type
Full-time
Location
Toronto, Canada
Department
Other
Starting in
As soon as possible
Contract duration
Indefinite

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