Guest Service Centre Agent

[{{ $ | translate}}] Guest Service Centre Agent
InterContinental Hotels

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Job description


About us
InterContinental Hotels & Resorts^® look for charming, confident, sophisticated and internationally-minded people who do all they can to exceed guest expectations.InterContinental Melbourne the Rialto is located on legendary Collins Street in the heart of Melbourne''s Central Business District. This heritage and stylish property is one of the city''s leading world-class hotels. Steps away is the vibrant Southbank, the Yarra River, the ever changing Docklands, leading tourist attractions, exclusive shops and boutiques and some of the best restaurants this cosmopolitan city has to offer.
Your day to day
InterContinental Melbourne the Rialto is currently looking for Part Time Guest Service Centre Agent to join our team. Main responsibilities include:• To answer all internal / external calls and assist the Guests in the most effective way• To act as the central point of the Guest Experience Journey and providing the business support to enhance the Guest Experience• To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
What we need from you
Required Skills: • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• Come with problem solving, reasoning, motivating, organizational and training abilities.• Good Communication and writing skillsIdeally you''ll have previous hotel experience within 5 star hotel or front office environment and have a real passion for delivering great customer service. You''re known for your dynamic personality and superior communication skills. You have the flexibility to work various shifts including evenings and weekends
What we offer
In return, we''ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You''ll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental Melbourne the Rialto a great place to work. Most importantly, we''ll give you Room to be yourself.You must meet the legal requirements to work in this country.If this sounds like the perfect move for you, apply online now! Get in touch and tell us how you could bring your passion and your individual skills to IHG.Come join our team!


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Job type
Victoria, Australia
Public Relations
Starting in
As soon as possible
Duration of the contract

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