As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
The InterContinental Hotels Cleveland offers an impressive collection of hospitality choices. Our superior locations, luxurious accommodations, high tech meeting rooms, unique dining experiences and attentive guest services are unparalleled in the area. Conveniently located on the campus of the prestigious Cleveland Clinic, less than one mile from the University Circle cultural and arts district. Legacy village shopping and entertainment, the Rock & Roll hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach.
Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Hostess, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.
In this role you will greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. You will alert guests when table is available. Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet. This role may process take-out orders; may answer room service phone and process room service order; practice selling-up techniques. May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers. You may also be asked to handle guest complaints and special requests and assist with other duties as assigned.
Qualifications include 6 months cash handling experience or food service experience. An alcohol awareness certification and/or food service permit or valid health/food handler cards as required by local or state government agency. You may be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: carrying or lifting items weighing up to 50 pounds (plates, utensils, menus etc.), handling food objects, products and utensils, using a keyboard, bending, stooping and kneeling.
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. IND