Learning and Development Manager - Semiramis Intercntinental Cairo

[{{ $ctrl._job.status.name | translate}}] Learning and Development Manager - Semiramis Intercntinental Cairo
InterContinental Hotels

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Job description


About us
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Your day to day
Under the general guidance of the Director of Human Resources, and within the limits of InterContinental Hotels Group policies, procedures and Human Resource Framework, responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Training Manager position affects the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources. At InterContinental Hotels & Resorts, we look for people who are charming, confident, and internationally minded: people who know what it takes to exceed guest expectations.Your day-to-day• Prepare the departmental annual budget.• Monitor and control departmental cost on an ongoing basis to ensure performance against budget.• Assist in the preparation of the hotel strategic plan, goals program, and Training Departmental Budget.• Prepare, customize, and deliver management programs based on the identified needs. • Analyse training needs of the hotel in general and individual departments, and develop strategies, which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review.• Familiarize yourself with the ICHG HR and Training Standards, localizing where necessary. • Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.• Maintains all hotel training records.• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development.• Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective.• Attend departmental training session and critique performance. • Use ICHG benchmarks to monitor success of training programs and amend your efforts accordingly. Ex: CAPS, GSI, achievement of budget, etc.• Assist Department Trainers in preparing and conducting departmental training and assess accordingly.• Prepare and monitor training programs for: Management Trainees, Work Experience, and Hotel School Trainees, etc.• Obtain a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training.• Ensure that Department Heads abide by their responsibilities of employee training against departmental S&Ps.• Produce monthly training reports for your Manager including: Internal Training Programs conducted who attended, number of people attended, duration of training, who trained, cost of delivery (including labour costs), anticipated return on investment and/or training goal.• External training programs attended who attended including: Number of people attended, duration of training, who trained, cost of delivery (including labour costs), anticipated return on investment and/or training goal. • Liaise with other ICHG Training Managers to share experiences and resources.• Liaise with educational institutions conducting hospitality and training courses.• Maintain current information and records of suppliers of training resources and materials.• Deliver briefings of all internal programs to executive management and department heads.• Responsible for the performance management cycle and the Hotel talent development.• Attend and participate actively in all HR related meetings as and when required.• Provide input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines.• Coach, counsel and discipline staff, providing constructive feedback to enhance performance
What we need from you
• Bachelor''s or Master''s Degree in Hotel Management, Business, Education, or a relevant field of work, or an equivalent combination of education and work-related experience. • 5 or more years of progressive work-related experience in training design and facilitation, with demonstrated proficiency in multiple disciplines/processes related to the position, as well as at least 2 years prior supervisory or team leader experience. • Fluency in speaking, writing, and reading both English and Arabic Languages.• Demonstrated experience in managing and developing people.• Demonstrated knowledge of the Service/Hospitality industry, hotel operations and systems.• Demonstrated problem solving and time management skills. • Group Training Certificate (GTC) Master Trainer/Registered Assessor preferred.• Demonstrated instructional design skills to effectively develop client focused training programs.• Demonstrated in-depth knowledge of training design principles and practices.• Strong facilitation and communication skills and ability to communicate information to groups in a clear and concise manner. Demonstrated solid teamwork and interpersonal skills and ability to communicate with customers, employees and senior management.• Analytical and problem solving skills.• Demonstrated project management and organizational skills.• Leadership capabilities and ability to coach and mentor others.


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Job type
Cairo, Egypt
Starting in
As soon as possible
Duration of the contract

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