At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Join us as a Club InterContinental Supervisor at InterContinental Sydney Double Bay located in Sydney’s leafy green eastern suburbs. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone to lead our Club InterContinental team to ensure our guests experience exclusive and personalised service in our Club InterContinental Lounge.
This role is responsible for leading all aspects of operation in our Club InterContinental Lounge to deliver a guest experience that is unique and brings the brand to life. The successful candidate will provide vital support and guidance to the team and work closely with the other Rooms Division teams, with direction from the Front Office Manager.
A key focus of this role is maintaining optimal product quality and service delivery, working in a small team environment. This role focusses on ensuring all InterContinental service procedures and standards are adhered to, ensuring the smooth running of the daily operations of the department, ensuring exceptional service delivery to all guests, managing guest feedback, supervising payment methods, conducting colleague skills training & assisting the Front Office Manager in payroll management; such as rostering and wage cost control.
You will have the ability to interact and effectively communicate with a wide range of guests and your team with confidence. Your passion and enthusiasm matched with your knowledge of hotel operations will assist in the smooth running of our team and ensure personalised, meaningful service is consistently delivered. You will be an exceptionally organised self-starter who is driven to deliver results and has a great attention to detail. The successful candidate will need to be a strong communicator both verbally and written and able to work collaboratively with multiple stakeholders.
- Job type
- Fulltime job
- Sydney, Australia
- Starting in
- As soon as possible