Front Desk Agent - InterContinental Chicago Magnificent Mile

[{{ $ctrl._job.status.name | translate}}] Front Desk Agent - InterContinental Chicago Magnificent Mile
InterContinental

Posted

Job description

Description

THE JEWEL OF CHICAGO''S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable.  A member of Michigan Avenue''s architectural elite since 1929, our hotel is within easy reach of Chicago''s incomparable museums, stores, theatres and restaurants.  Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

 

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

 

The Career Opportunity:  Front Desk Agent

 

Responsibilities:


  • Provide information to any guest or visitor
  • Provide basic concierge service
  • Process express checkouts and handle request for late checkouts
  • Process all payments while adhering to all cashiering procedures
  • Document and confirm reservations and cancellations
  • Block rooms and pre-register designated guest and prepare key packets
  • Issue and ensure security of keys
  • Communicate pertinent guest information to designated departments i.e. special request, and organizing amenities for delivery
  • Resolve discrepancies on room status reports with Housekeeping
  • Generate, print and distribute daily and weekly reports
  • Input all guests request and departmental request promptly and accurately into the HotSos response system
  • Coordinates and assigns dispatching work orders to the appropriate department
  • Inputs all guests wake up calls as requested 
  • Handles internal and external calls
  • Perform other duties, task and special projects as assigned

Requirements

See description

Job type
Fulltime job
Location
Chicago, IL, United States
Department
Management
Starting in
As soon as possible

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