Guest Service Agent - InterContinental Sanctuary Cove Resort

[{{ $ctrl._job.status.name | translate}}] Guest Service Agent - InterContinental Sanctuary Cove Resort
InterContinental

Posted

Job description

Description

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join us as a part time Guest Service Agent at the InterContinental Sanctuary Cove Resort. You will have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who is passionate about creating great guest experiences and wants to add value in an environment that will allow them to discover new and innovative products and ways of working within a global brand.

Reporting to the Assistant Front Office Manager, you will be passionate about creating great guest experiences and want to add value in an environment that will allow you to discover new and innovative products and ways of working within a global brand.

 

You will be the key touch point for arriving and departing guests and will deliver outstanding service and provide unrivalled insider knowledge. You will be a confident communicator with excellent attention to detail and able to anticipate guest needs and ensure they are connected with their room, the resort facilities and their home away from home. You will respond promptly to guest requests and work collaboratively with various teams across the resort to ensure guests’ needs, comfort and satisfaction are met and their stay is delightful and memorable.

You will be empowered to resolve any issues that arise confidently and independently as well as supporting other colleagues with difficult and challenging guest interactions. Working as a part of the Front Office and Reservations team you will ensure that the integrity and consistency of brand standards are maintained and delivered at all times. 

Requirements

See description

Job type
Full-time
Location
Queensland, Australia
Department
Front Office reception
Starting in
As soon as possible

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