Learning and Development Manager - Semiramis Intercntinental Cairo

[{{ $ctrl._job.status.name | translate}}] Learning and Development Manager - Semiramis Intercntinental Cairo
InterContinental

Posted

Job description

Description

job overview

program/content area. Deliver workshops and manage assigned training team.  Provide recommendations to Director, Brand & Operations Training on training approaches and strategies, product/service offerings, strategic alliances, training distribution, and brand training needs and standards. Activities include: managing material maintenance and updates, scheduling logistical aspects for assigned programs, providing workshop delivery feedback, accountability for performance management of direct subordinates, and delivery of workshops.

At InterContinental Hotels & Resorts®we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

·     Be charming by being approachable, having confidence and showing respect.

·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

FINANCIAL RETURNS

·         Work with director of human resources in the preparation and management of the department’s budget. Duties include:

Ø  Assist in co-ordinating the preparation of the departmental annual budget

Ø  Assist in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget

Ø  Assist in the preparation of the hotel strategic plan, goals program, and Training Departmental Budget

PEOPLE

·         Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the Director of Human Resources for review

·         Familiarize yourself with the IHG HR and Training Standards

·         Ensure effective training programs are in place for the following:

Ø  New Employee Orientation

Ø  Train the Trainer

Ø  Customer Service Training

Ø  Technical job specific training (through certification of departmental standards and procedures)

Ø  Supervisory Skills Training

Ø  Management Development

Ø  Fire, Life and Safety Training

 

 

 

Ø  Selling Skills  

Ø  Employee retraining

 

·         Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved

·         Maintain all hotel training records

·         Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

·         Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

·         Attend departmental training session and critique performance

·         Assist Department Trainers in preparing and conducting departmental training and assess accordingly

·         Prepare and monitor training programs for:

Ø  Management Trainees

Ø  Work Experience

Ø  School Trainees, etc

·         Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

·         Ensure that Department Heads abide by their responsibilities of employee training against departmental Standards

·         Produce monthly training reports for the Director of Human Resources:

o    Internal Training Programs conducted:

o    Who attended

o    Number of people attended

o    Duration of training

o    Who trained

o    Cost of delivery (including labor costs)

o    Anticipated return on investment and/or training goal

o    External training programs attended:

o    Who attended

o    Number of people attended

o    Duration of training

o    Who trained

o    Cost of delivery (including labor costs)

o    Anticipated return on investment and/or training goal

·         Liaise with other IHG Training Managers to share experiences and resources

·         Liaise with educational institutions conducting hospitality and training courses

·         Maintain current information and records of suppliers of training resources and materials

·         Deliver briefings of all internal programmes to executive management and department heads

·         Contribute towards regional activities as directed by Director of Human Resources

·         Provide input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

·         Coach, counsel and discipline staff, providing constructive feedback to enhance performance

·         Regularly communicate with staff and maintains good relations

GUEST EXPERIENCE

·         Take action to address the areas of development in the Heartbeat in order to exceed guests’ expectations

·         Adhere to hotel brand standards

·         Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs

RESPONSIBLE BUSINESS

·         Demonstrate Awareness of occupational health & safety policies and procedures and ensure all procedures are conducted safely and within relevant guidelines and ensure your direct reports do the same

 

 

 

 

·         Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

ACCOUNTABILITY

Supervision

Directly: Training and development team members

Indirectly: Departmental Trainers

Requirements

See description

Job type
Fulltime job
Location
Cairo, Egypt
Department
Other
Starting in
As soon as possible

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