Night Manager

[{{ $ | translate}}] Night Manager


Job description




Companies with a presence in almost 100 countries.


At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.


We love the individual talents, interests and dreams that make you who you are. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.


Overlooking pristine white sands, InterContinental Hua Hin Resort is an elegant Hua Hin hotel near the beach and has two beachfront villas with private plunge pools. Let InterContinental Hua Hin Resort''s private jet fly you here from Bangkok. Choose from eight restaurants and bars serving authentic Thai cuisine and international fare. This Hua Hin hotel near the night market offers many shopping and dining options, with further diversions of golf, elephant treks and the Royal Summer Palace.     


At InterContinental Hua Hin  Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself.

Job Summary – (Role Summary)

Responsible to co-ordinate and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.                



Essential Duties and Responsibilities – (Key Activities of the role)

·         Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking

·         Meet and Greet VIPs

·         Handle all Complaints

·         Ensure working of all Front Office Policies and Procedures

·         Ensure effective shift hand-over

·         Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures

·         Efficient check in and check out process

·         Review and monitor early morning wake up procedures

·         Post room charges

·         Maintain correct guest registration cards

·         Maintain special programs (eg frequent flyer; priority club)

·         Effective management of incoming and outgoing calls

·         Maintain current Hotel information

·         Provide information on memberships

·         Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book

·         Complete knowledge of all room types, hotel matrix, and facilities

·         Review arrival lists and anticipate needs

·         Operate communication equipment

·         Access and use rooms computer programs

·         Conduct Credit card checks

·         Ensure staff adhere to Standards and Procedures for cash handling

·         Maintain own cash float

·         Correct banking

·         Update Guest History Maintenance

·         Prepare contingency reports

·         Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed

·         Oversees the Night Audit Function

o   Develop, update and train standards and procedures

o   Produce Revenue Reports

o   Perform file back up maintenance

o   Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers

o   Week end and Month end reports completed in line with policy

o   Advise Line Managers of recurring errors


Human Resource and Training Responsibilities

·         Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

o   Assists in planning for future staffing needs

o   Assists in recruiting in line with company guidelines

o   Prepares and administers detailed induction program for new staff

o   Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

o   Ensures training needs analysis of Night staff is carried out and training programmes are designed and implemented to meet needs

o   Provides input for probation and formal performance appraisal discussions in line with company guidelines

o   Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

o   Regularly communicates with staff and maintains good relations


Financial Responsibilities

·         Works with superior in the preparation and management of the department’s budget. Duties include:

o   Assists in coordinating the preparation of the departmental annual budget


Occupational Health and Safety Responsibilities


·         Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

·         Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

·         Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

·         Initiate action to correct a hazardous situation and notify supervisors of potential dangers

·         Log security incidents and accidents in accordance with hotel requirements


·         Take responsibility in apply hotel safety & Security standard into daily operation


See description

Job type
Hua Hin, Thailand
Starting in
As soon as possible

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