Reservations Supervisor (550164)

[{{ $ | translate}}] Reservations Supervisor (550164)


Job description


·         In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

·         Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

·         Promote the Hotel’s (and IHG generally) products and services

·         Maintain a high level of product and service knowledge about all ICHG Hotels in your region

·         Develop and maintain a regular pattern of sales calls

·         Prepare and execute action plans which increase reservation sales and associated business

·         Record and process reservations made by phone/fax/email

·         Accept wait list reservations

·         Process amendments to reservations such as extensions, early departures, etc

·         Manage “no show” reservations by investigation and recording of same

·         Record special billing arrangements for groups and conventions

·         Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

·         Maintain knowledge of special rates/ offers/ promotions

·         Monitor reservation levels and inform Managers of current and future occupancy rates

·         Prepare reports as requested (eg to travel agents, business houses etc)

·         Prepare reservation sales reports


See description

Job type
Chennai, India
Starting in
As soon as possible

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