Substitute Guest Relations Agent ~ InterContinental New York Barclay

[{{ $ctrl._job.status.name | translate}}] Substitute Guest Relations Agent ~ InterContinental New York Barclay
InterContinental

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Job description

Description

Do you see yourself as a Substitute Guest Relations Agent?

We are looking for someone that can cover shifts while an employee is out on leave or vacation.
 
What''s your passion?  Whether you''re into sports, shopping or karaoke, at IHG we''re interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.  And we''re looking for more people like this to join our friendly and professional team. 
 
This position provides a check-in/check-out environment and hotel experience for VIP and special key guests that distinguishes our brand and delivers superior service and value.
 

An icon of refined Manhattan elegance since 1926, the InterContinental New York Barclay re-opened in spring 2016, following an extensive renovation as the city’s luxury hotel of choice. Located off Park Avenue in midtown east, The Barclay features 702 beautifully-designed guestrooms with 30 suites, an opulent Presidential Suite and Penthouse Sky Suite with 1,500 feet of outdoor space and Chrysler Building views. The hotel boasts 15,000 square feet of meeting space and two large ballrooms for New York’s most memorable weddings, benefits, and galas.  The Barclay offers a Club InterContinental®.  It''s Gin bar and lounge with light dining, is a dynamic social hub in the hotel’s expansive lobby. The “new” Barclay'' embraces the hotel''s distinctive legacy, while modernizing every detail.


DUTIES AND RESPONSIBILITIES

  • Greet VIP guests and conduct special check-in and check-out services for these guests. Communicate with Front Office about arriving VIP guests and communicate any changes needed for their stay in a timely and accurate manner.
  • Identify return guests and VIP’s in advance.  Assign premium guest rooms and coordinate closely with other departments to forward relevant information.
  • Collect and provide comprehensive information and coordinate VIP and/or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest.  Coordinate and/or confirm reservations as needed.
  • Respond appropriately to guest requests and complaints.  Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.  Log all guest complaints or concerns, coordinate the dispatch of work orders to the appropriate department and staff, and escalate appropriate issues to management.
  • Perform other duties as assigned.

Requirements

See description

Job type
Fulltime job
Location
New York, NY, United States
Department
Management
Starting in
As soon as possible

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