Turndown Attendant, InterContinental Boston

[{{ $ctrl._job.status.name | translate}}] Turndown Attendant, InterContinental Boston
InterContinental

Posted

Job description

Description

Do you see yourself as a Turndown Attendant?
 
What''s your passion?  Whether you''re into skiing, board games or just playing with the kids, at IHG we''re interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.  And we''re looking for more people like this to join our friendly and professional team.  


HOTEL OVERVIEW:

For 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette.  As part of the largest luxury hotel brand in the world, InterContinental® Boston is a landmark of luxury; rated in the top five on Trip Advisor for Boston hotels, named one of the ‘Best Hotels in the World'' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston''s historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors.  We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental® Boston. 


POSITION OVERVIEW:
This position will provide evening turndown service and ensures clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.


DUTIES & RESPONSIBILITIES:

  • Provide turndown services as outlined in the InterContinental standards, including but not limited cleaning and servicing assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.  May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
  • Notify supervisor when service is complete.  Report any room unable to be serviced to supervisor according to established procedures.
  • Report to supervisor needed repairs or unsafe conditions.
  • Respond to guest complaints, requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
  • Report, turn in, and/or log all lost and found items according to established procedures.
  • Promote teamwork and quality service through daily communication and coordination with other departments. 
  • May regularly assist with deep cleaning projects.
  • May assist with other duties as assigned.

Requirements

See description

Job type
Fulltime job
Location
Boston, MA, United States
Department
Management
Starting in
As soon as possible

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