Jing An Shangri-la, West Shanghai
The Service Leader – Horizon Club provides day to day supervision, direction and leadership to all personnel at Horizon Club under the guidance of the Service Manager – Horizon Club in accordance with the objectives, performance and quality standards established by Jing An Shangri-La, West Shanghai and Shangri-La Hotels & Resorts.
Establish an environment at the Horizon Club with the concept of “A Hotel within the Hotel” with emphasis on providing ambiance and individual attention of a small intimate hotel, while surrounded by the conveniences and business related services of a modern establishment.
Meets up with guests regularly to obtain feedback on ways to improve the hotel’s services and facilities.
Handles guest complaints effectively and efficiently by being responsive and receptive, and analytical. Within the established Delegation of Authority, he/she makes quick and correct decisions to ensure total guest satisfaction whilst keeping in mind at all times the Hotel’s interest.
Motivates and ensures staff perform to the high service level required, maximizing total customer loyalty as well as positive overall stay experience.
Provides coaching and counseling on standards and procedures for the Horizon Club including other Departments as and when necessary.
Is thoroughly familiar with all Emergency Procedures as specified by Shangri-La Hotels & Resorts.
- Job type
- University Drive, Coral Springs, FL, United States
- Rooms division
- Starting in
- As soon as possible