Service Leader/Associate - Guest Relations 宾客服务主管/服务员-宾客关系

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Service Leader/Associate - Guest Relations 宾客服务主管/服务员-宾客关系
Jing An Shangri-La, Shanghai

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Job description

Jing An Shangri-La Hotel,Shanghai

Jing An Shangri-La,Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport,including direct underground passages to the Metro Lines 2 and 7. Its prime downtown location provides extensive convenient transportation coverage.
 

上海静安香格里拉大酒店坐落于静安区中央商务区的中心地带,是静安嘉里中心的聚焦点。酒店共有508间客房,6家特色中、西、日餐厅。酒店紧邻四个街区,楼宇底层连接地铁2号线或7号线,其优越的市区中心位置提供了广泛便利的交通覆盖。

 

We are currently looking for a Service Leader - Guest Relations to join our Rooms team.

As a Service Leader - Guest Relations, we rely on you to:

 

  • Enhance guest relations and loyalty scores
  • Provide support to ensure a smooth and efficient Guest Relations Operation
  • Handle all guest requests in a timely, professional and efficient manner
  • Provide all-rounded guest services such as checking in and out
  • Contribute towards a memorable hotel experience for all guests

 

We are looking for someone who:

 

  • Takes pride in being a hotelier
  • Has strong interpersonal and communication skills
  • Has a can-do attitude
  • Communicates with fluency in English and local language
  • Has no fear of challenges

 

工作概述:

 

  • 提高宾客关系及忠诚度指数

  • 为保证宾客关系部顺利高效的运营提供支持

  • 及时高效地处理客人投诉

  • 提供全方位的宾客服务,如入住和退房

  • 为所有客人提供难忘的入住体验

 

岗位要求:

 

  • 为身为酒店人而自豪
  • 优秀的互动及沟通技巧
  • 流利的英语书写及沟通
  • 有积极进取的态度

  • 喜欢挑战

 

If you are the right person, what are you waiting for? Click the apply button now!

Requirements

See description

Details

Job type
Full-time
Location
Jingan Qu, China
Department
Rooms division
Starting in
As soon as possible
Duration of the contract
Indefinite

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