Service Manager-Floor - Shangri-La Hotel, Suzhou Yuanqu

[{{ $ctrl._job.status.name | translate}}] Service Manager-Floor - Shangri-La Hotel, Suzhou Yuanqu
Jinji Lake Shangri-La, Suzhou

Posted

Job description

Shangri-La Hotel, Suzhou Yuanqu
 

岗位职责
1. 负责每日楼层的工作及交接情况的安排和督查。
2. 随时掌握楼层客房的入住状况。
3. 关注宾客动态,处理临时发生的问题,有重大问题时及时向部门经理汇报。
4. 配合质检部做好对客房抽查工作。
5. 关心员工的工作和生活问题,及时向部门经理汇总。
6. 及时了解预定资料,了解客情,特别是酒店贵宾及常客的姓名。
7. 熟知酒店内外信息,为客人提供准确的问询服务。
岗位要求
1. 5年以上高星级酒店工作经验,2年以上五星级酒店楼层主管经验。
2. 中等以上学历,有一定的英语口语基础。
3. 熟知客房管理专业知识。
4. 性格开朗、工作踏实,有较强的服务意识和责任感。
5. 有五星级酒店筹备经验者优先。

Requirements

See description

Job type
Full-time
Location
Lake Hills, Bellevue, WA, United States
Department
Rooms division
Starting in
As soon as possible

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