Front Desk Agent前台接待

[{{ $ctrl._job.status.name | translate}}] Front Desk Agent前台接待
Jixian Marriott Hotel

Posted

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary
 
     
  • Handle all duties according to hotel policies, procedures, internal rules and standards.
  • 处理所有的工作都要依照酒店政策,程序,内部规定及标准。

     

  • Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events.                                 
  • 了解日常酒店的运作,检查电子公告牌并更新的所有程序以及宴会。

     

  • Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.             
  • 在每日例会中了解额外的事件,以便快捷的处理所有可能发生的情况。

     

  • Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
  • 掌握房价,包价,折扣和促销的说有信息,并知道如何去处理。

     

  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
  • 掌握客人房间、位置、客房礼物、特色以及酒店提供的所有其它的服务。

     

  • Strictly follow all cash handling and banking procedures to check out all customers efficiently.
  • 在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。

     

  • Operate MARSHA, FIDELIO, VINGCARD system well and be able to use key card system.
  • 熟练的使用MARSHA和FIDELIO系统并会使用VINGCARD钥匙系统。

  • Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers.  
  • 正确的完成客人的登记,房间分配以及协调所有客人的特殊要求。

     

  • Be knowledgeable about Marriott Rewards and other frequent flyer programs. Participate and contribute in Marriott Rewards sign-up program; ensure accuracy and activation rate meet brand goal.
  • 了解万豪积分兑换,及其它的常客计划。参与并积极的推广万豪礼赏计划,确保以正确的价格来达到集团目标。

     

  • Know how to follow hospitality guidelines.  
  • 知道如何遵循服务的基本方针。                                                      

     

  • Answer phone calls according to standard by using proper telephone etiquette and within three rings.
  • 在三声之内按标准接听电话并使用正确的电话礼仪。

     

  • Know how to operate safety deposit box.
  • 了解如何使用保险箱。

     

  • Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning.
  • 确保前台和后台办公室区域的整洁。利用剩余时间去清洁。

    Requirements

    See description

    Job type
    Full-time
    Location
    Tianjin, China
    Department
    Rooms division
    Starting in
    As soon as possible

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