Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Handle all duties according to hotel policies, procedures, internal rules and standards.
Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events.
Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
Strictly follow all cash handling and banking procedures to check out all customers efficiently.
Operate MARSHA, FIDELIO, VINGCARD system well and be able to use key card system.
Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers.
Be knowledgeable about Marriott Rewards and other frequent flyer programs. Participate and contribute in Marriott Rewards sign-up program; ensure accuracy and activation rate meet brand goal.
Know how to follow hospitality guidelines.
Answer phone calls according to standard by using proper telephone etiquette and within three rings.
Know how to operate safety deposit box.
Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning.