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Cluster Team Leader - Reservations - Jumeirah at Etihad Towers and Jumeirah at Saadiyat Island Resort

About the job

About Jumeirah:

 

 

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

 

About the Role:

An opportunity has arisen for a Cluster Team Leader to join or Reservation Department in Jumeirah at Etihad Towers and Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role are:

  • To handle all types of guests enquires/ reservations received through phone, fax and e-mail.

  • To be fully aware of the day to day results including Business on the books for the month, average suite rate and comparison with budget and forecast.

  • To communicate the daily figures, forecast business on the books to the reservations team and push the sales agents to fill the need periods based on the selling strategies set by the revenue manager.

  • To maintain high levels of selling and up-selling techniques in order to maximize the hotel’s overall revenue by applying the right product to the right customer at the right time.

  • To train the front line sales agents on the telephone and phone selling techniques to achieve a minimum of 95% guest satisfaction and 90% on the monthly test calls done for the department.

  • To ensure accuracy in the reservation details going into the PMS on her/his shift.


             

About you:

 

The ideal candidate for this position will have the following experience and qualifications.

  • College diploma or equivalent in a hospitality related field
  • At least 1 year experience in the same position
  • Good communication skills
  • Microsoft package software proficiency
  • Hotel Software skills

 

 About the Benefits:

 

 

This position offers a highly competitive salary and package which includes; fully furnished shared accommodation/live out allowance, free transport to and from your place of work if company accommodation provided, uniform, laundry services, meals during working hours, bi-annual flight ticket allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates

 

 

 

 

About you

See description
  • Language required: English.

The company

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

A landmark property for the Emirate of Abu Dhabi, Jumeirah at Saadiyat Island Resort opened in November of 2018, the resort offers 296 rooms, suites and duplex villas facing the sea, showcasing views from either a private balcony or garden access room, with an extended patio and outdoor space. This luxury beach front resort embodies the beauty of the ocean - the stylish contemporary architecture is decorated with marine themed touches that bring the outside world to life. Home to eight dining venues, Jumeirah at Saadiyat Island Resort has plenty of dining options including an all-day dining venue, two signature restaurants, a lobby lounge and bar, a pool and beach bar and a sports lounge. Guests are welcome to explore the 400 meter public beach and three swimming pools.

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Cluster Team Leader - Reservations - Jumeirah at Etihad Towers and Jumeirah at Saadiyat Island Resort

Abu Dhabi, United Arab Emirates

Full-time, Indefinite

Start Date:

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