About Jumeirah & the Hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.
With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.
About the Job:
An opportunity has arisen for a Business Excellence Specialist to join Business Excellence department in Jumeirah Beach Hotel. The main duties and responsibilities of this role:
Handle guest feedback management processes and platforms, and associated standards.
Deploy weekly/monthly internal communications and dashboards.
Support in compiling guest feedback analysis reports and presentations.
Support the requirements of the balanced scorecard and hotel strategy.
Perform tasks related to mystery guest assessments, including reports, analysis and follow up.
Conduct trainings and awareness sessions as required.
Drive colleague awareness of Business Excellence and quality-related principles.
Facilitate improvement projects to eliminate recurring problems.
Lead/partake in various project teams as required.
Maintain internal documents and systems.
The ideal candidate for this position will have the following experience and qualifications:
Qualification equivalent to Bachelor's Degree or Diploma in Hotel Management.
Quality Management or Business Administration.
Training on Excellence Model and Quality Management System methodologies.
Practical knowledge of analytical quality tools (e.g. Project Management, Data Analysis) will be an added advantage.
Experience of Business Excellence role will be an added advantage.
About the Benefits:
This position offers a highly competitive salary and package which includes; your own single room accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, annual flight ticket allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
- Job type
- Jumeirah, Dubai, United Arab Emirates
- Administration & General, Other
- Starting in
- As soon as possible
Jumeirah Beach Hotel
We continue to welcome those seeking a luxurious holiday. With a choice of 599 rooms and suites, 19 private beach-side villas, 21 restaurants and bars, Sinbad’s Kids Club, Talise spa and healthclub, five swimming pools, seven tennis courts, a private beach and lots more. Jumeirah Beach Hotel is truly a dream resort offering something special for the whole family.