Concierge - Jumeirah Carlton Tower
About the job
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To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
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To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
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To comply with the requirements of the Executive Offices delivery of documents and messages.
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To monitor the telephone message printer and ensure that messages are distributed every 20 minutes.
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To be aware of all hotel facilities and the layout of the hotel.
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To place emphasis on and sell in-house restaurants, facilities and other destinations.
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To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
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To report any unusual incidents/accidents to Assistant Manager - Concierge.
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To reconfirm guest flights and leave confirmation messages to guest.
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To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
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To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.
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To report and log guest comments ensuring complaints are resolved as soon as possible.
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Hold a Full clean UK driving licence as the role will include valet parking
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Have a previous experience of working in a similar role within a 4/5 star hotel
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Be well presented
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Have excellent levels of English
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Very sound knowledge of London and the surrounding area of Knightsbridge, Belgravia and Chelsea
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Highly organised
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Personality is the key to our roles, as is a genuine passion for world class personalised service
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Confident and able to multi task
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Passionate about providing a thoughtful and generous service to guests
- Meals on duty
- Dry cleaning
- 28 days paid annual leave including bank holidays
- Interest free season ticket loan
- Company reward and recognition schemes
- Dental cover
- Company pension plan
- Excellent training and development opportunities
- Department: Concierge Front Office concierge
About you
- Language required: English.
The company
This December, The Carlton Tower Jumeirah will reopen its doors after an extensive and intricate renovation of the iconic London hotel.
As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.
This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time.
If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.
Concierge - Jumeirah Carlton Tower
Full-time, Indefinite
Start Date:
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