[{{ $ctrl._job.status.name | translate}}] Guest Relations Executive
The Carlton Tower Jumeirah

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Job description

A New Beginning

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

Join The Adventure

To avoid any unnecessary risks related to the current health crisis, the entire hiring process will take place through phone and video interviews. We want you to do well from the beginning, so we’ll give you every chance to impress during this process.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

To provide a warm, genuine and consistent welcome and service to all visitors and guests throughout their visit to the hotel acting as a constant example of guest engagement and a pivotal contact between the guests and the hotel. To be the visible image of the Jumeirah Brand in the Hotel Lobby, acting as a story teller about the Jumeirah unique elements, a reference guide and as a reliable source of information and assistance to guests and visitors.
A charming, extrovert and engaging colleague with a clear passion for the hotel & hospitality industry, travel & discovery and pride towards his/her birthplace or long term residence. A Guest Relations Executive / Jumeirah Local is the guest’s connection to the location they have just arrived to.

Requirements

Key Duties
• To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on a daily basis, updating
with all and any important information that will assist the Hotel Operation and
improve the guest stay experience.
• Be the life and soul of the lobby/public areas, creating a positive environment and maintaining and engaging, approachable, helpful and friendly demeanour to colleagues and guests alike.
• Acknowledge, greet, welcome, engage and initiate genuine adaptive
conversation with guests and visitors facilitating the smooth operation of the
lobby, obtaining feedback and assisting in creating memorable guest
experiences.
• Provide the latest information on the Hotel’s outlets, amenities, services and
facilities whilst actively upselling and making reservations as necessary.
• Provide historical and cultural facts of the destination and be a story teller for Jumeirah and the unique hotel differentiators / interesting facts.
• Respond to any guest requests for particular services (e.g., directions,
transportation, reservations, dry cleaning, celebrations, other) by making
arrangements with the relevant departments and following up to ensure
satisfaction.
• To meet and escort all arriving VIP guests to their rooms, ensuring that their
needs are met, their luggage swiftly sent to their rooms and that they are
checked-in in a courteous and efficient manner without delay.
• Efficiently compose and communicate the VIP memo on a daily basis through effective guest research and profiling, gathering essential information relative to the guest and recognising value of any particular source /company/group or agent.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers with one of the most luxurious brands in the hospitality industry. This includes…
• Free meals on duty
• Dry cleaning of uniforms / office attire
• 33 days paid annual leave including bank holidays
• Extra day of holiday for significant birthdays
• 50% off all Jumeirah restaurants and bars
• Generous discounted Jumeirah hotel rates
• Interest free season ticket loan
• Recognition and Social calendar
• Private Medical Insurance and Dental cover (Travel Insurance if applicable)
• Company Pension Scheme with enhanced employer contribution
• Excellent training and development opportunities

Details

Job type
Full-time
Location
London, United Kingdom
Department
Management, Guest Relations
Languages
English
Starting in
November 2020
Duration of the contract
Indefinite

The Carlton Tower Jumeirah

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive and intricate renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

Guest Rooms
216

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