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Housekeeping Team Leader
The Carlton Tower Jumeirah


Job description

Key Duties

• To ensure that all work schedules are followed through efficiently and in line with forecasted occupancy, including out of order and out of service rooms.
• To be responsible for the worksheet assigned and ensure that all request are correctly logged.
• To thoroughly inspect designated rooms, corridors and public areas to ensure the smooth operation and efficiency in the hotel.
• To be constantly aware of the room status and to obtain maximum vacant clean rooms for sale.
• To ensure all storage areas are kept clean, neat and tidy at all times.
• To record activities/issues and follow up work as necessary in the handover book.
• To ensure that all maids cupboards are sufficiently stocked and in good presentation at all times. To provide weekly stock reports of usage to office coordinator.
• To inspect corridors, back areas, staircase and store cupboards and report any cleaning or maintenance required.


• To report any complaints, accidents, equipment malfunction, maintenance faults. Suspicious persons, safety hazards or other incidents immediately to Duty Manager.
• To irregular behaviour of guest and employees to the Duty Manager.
• To ensure that strict control is carried out when receiving and returning work equipment.E.g. Keys or cleaning equipment. Where appropriate is responsible for the upkeep of any equipment. Loss of any piece of equipment e.g. Keys to be reported immediately to the supervisor.
• To respond to answering pager and carried out any request within the 10 minutes standard.
• Any lost property found to be taken immediately to the Housekeeping Office to be recorded with all relevant information to ensure safe return to the owner.
• To be responsible for the checking that all rubbish is removed and to ensure that areas assigned are clear of obstructions to comply with the emergency fire and evacuation regulations.
• To ensure that all requests to both colleagues and guests are carried out in an efficient and courteous manner within the 10 minute standard.
• To assign responsibilities to team and thoroughly check performance and assist in their duties whenever necessary.
• To ensure the necessary maintenance, cleanliness and proper storage of all equipment used and ensure that all faults are reported immediately.
• To ensure that you record all outstanding and follow-up activities required in the handover report for the next shift to ensure a professional, efficient and courteous service to the guest.
• To check and counter sign all daily work sheets of the room attendants. To work out productivity and record it, including the work assigned in the evening.
• To check daily reports are showing the same information as the computer update throughout the day and especially the last occupancy report of the evening.
• To note any guest special needs i.e. ill health, allergies, flowers etc.
• To suggest any improvements that could be used for the benefit of the department and the guest.
• To follow the Health and Safety, Manual Handling and COSHH procedures closely.
• To ensure all Housekeeping Attendants exercise proper discipline and courtesy in attending to guest needs.
• To request any training that is required to carry out the duties safely and as per the standard laid down.
• To be familiar with and adhere to all the Housekeeping/Security procedures for the strict control of issuing and return keys.
• To be familiar with and adhere to all objectives, standards and policies and procedures by the Housekeeping Manager.
• To understand and follow all the objectives, standards, policies and procedures outlined by the Housekeeping Manager.


Other Duties
• Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule.
• Reports any incidents, complaints, suspicious persons or safety hazards immediately.
• Ensure strict control is adhered to when receiving and returning keys and whilst in his/ her possession.
• To report for duty punctually wearing the correct uniform / attire, name badge, maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department grooming standards.
• To provide a friendly, courteous and professional service at all times.
• To maintain good working relationships with all colleagues and other departments.
• To ensure you read the hotel’s employee handbook and have an understanding of and adhere to the hotel’s rules and regulations, and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with the local legislation as required.
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/ areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.
• To assist in maximising productivity for the Department.


Job type
London, United Kingdom
Housekeeping, Room Division Management
Starting in
As soon as possible
Duration of the contract
More than 1 year
Positions available
Pay range

The Carlton Tower Jumeirah

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive and intricate renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

Guest Rooms

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