[{{ $ctrl._job.status.name | translate}}] Reservations Agent
The Carlton Tower Jumeirah

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Job description

Key Duties

• Process telephone and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into Opera.
• Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
• Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel’s policy is adhered to at all times.
• Process all SynXis reservations and messages ensuring that all bookings are accurate.
• To be fully conversant with rate groups and sales accounts procedures.
• To be able to produce a weekly forecast report for the current and future month
• To be fully conversant with Opera, reservations and SynXis reservations worldwide reservations system.
• To ensure smooth and concise communication between Reservations and all other Hotel Departments
• Assist with Groups and input rooming lists.
• Liaise with Sales and other departments when dealing with VIP guests, sales leads and rate requests.

Administration

• To abide to PCI and GDPR policies and procedures.
• To ensure that reservations folders on the Shared drive (PC) are maintained and all standards are followed regarding saving and updating items.

Operational

• Type email confirmations and check details and requirements for accuracy.
• Enter all Reservations as per the required and determined Jumeirah Standards.
• Print SynXis Reports and ensure to update all reservations, irrespective of arrival date
• Proactively delegate or action any requests received via SynXis
• Regularly and correctly file all correspondences for present, past and future months.
• Consistently update guest history records using the defined Jumeirah abbreviations and add any new or relevant data as necessary.
• Update the Daily Pick Up report on a daily basis and attend morning meetings.
• Ensure all handover issues and items to be followed up are communicated to the team or passed on to the relevant department and resolved promptly.
• Assist with Groups and input rooming lists.
• Liaise with Sales and other departments when dealing with VIP guests, sales leads and rate requests.
• Cross check the next day Opera/SynXis arrivals report.
• Liaise with Sales and Banqueting for any enquiries with regard to room reservations, conferences and other functions.• Liaise with Front Office, Guest Relations and Concierge (as well as F&B) with regards to any preferences and special requests received during the reservation stage.
• Ensure that all Service Quality standards are adhered to, maintained and completed during each and every call and experience with a guest.

Requirements

• Experience in a 5 Star Front Office or Reservations Department
• Excellent level of English
• Competent computer skills, word, excel, power point
• Exceptional knowledge of Opera
• Excellent communicator at all levels
• Effective organisational skills; able to prioritise tasks and self-manage a demanding workload
• Excellent presentation skills
• Friendly, approachable and professional
• Natural Flair in identifying and offering Service Beyond Expectations

Details

Job type
Full-time
Location
London, United Kingdom
Department
Reservations
Languages
English
Starting in
As soon as possible
Duration of the contract
More than 1 year
Positions available
2
Pay range
Competitive

The Carlton Tower Jumeirah

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive and intricate renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

Guest Rooms
216

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